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Caution on home insulation program

 RAC Home Insurance
Insulation rebate
The Federal Government’s home insulation rebate could save households around $200 in annual power bills but homeowners should beware of unsafe and shoddy work practises, says consumer advocacy group Choice.

The home insulation rebate, which encourages homeowners to install energy-efficient ceiling insulation, was recently cut from $1,600 to $1,200 per home.

A review is also due to examine consumer complaints and claims that the program is being rorted by some installers.

The Government’s own Home Insulation Program website warns householders to ensure that all installers have the relevant safety training and trade qualifications.

Householders are also advised to only use the insulation installers who are registered on the Federal Government’s Installer Provider Register.

The Government does not endorse the installers on its register nor will it accept any liability for loss or damage incurred as a result of the installation process, so the onus is on the homeowner to ensure the job is done correctly.

If you are considering having insulation installed through the scheme you need to follow the government guidelines carefully and check the work before you sign off on the job.

Keep the following points in mind:

  • You must obtain at least two written quotes from installers on the register and they must do an onsite inspection at your home.
  • Check that the installer has the correct trade qualifications or is supervised by someone who has.
  • Check that the installer has public liability insurance.
  • Make sure that the insulation product they are using complies with the correct Australian standard.
  • The Government’s Home Insulation Program website contains a pricing table which shows the average price per meter for various insulation materials. Check that the price you are quoted is not above the recommended upper price. If it is ask for justification.
  • Does the roof area on your quote match the actual roof area of your home?
  • Before you sign the final work order form presented by the installer be certain that you are satisfied with the work.
  • You must keep copies of your quotes, tax invoice and completed work order form for a minimum of five years.