free2go FAQs

How do I join the free2go program?

Application forms are available at special events or you can apply online.

Alternatively call 13 17 03 or visit your local RAC Member Service Centre.

Who is eligible to enter the free2go program?

Any person living in WA may join the RAC free2go program if they are 17, 18 or 19 years of age. If joining when 17, you'll pay absolutely nothing and get free Standard Roadside Assistance for 12 months on any vehicle.

If joining when 18 or 19, you'll pay half price for Standard Roadside Assistance for 12 months on a nominated vehicle. You can even be a free2go Affiliate member (18 or 19 years of age) for free and continue to get all free2go discounts and benefits excluding roadside assistance.

What if I'm older than 19?

You can choose to become a Roadside Assistance or Affiliate member of RAC. Find out which cover best suits you with our coverage selector.

What are the benefits of free2go?

Find out about the benefits and special discounts you're entitled to as a free2go member on our More about free2go page.

How much does free2go cost?

  • Year 1 (17 years old) - Pay absolutely nothing and get free Standard Roadside Assistance for 12 months on any vehicle.
  • Year 2 and 3 (18 and 19 years old) - Pay half price for Standard Roadside Assistance (only $43.50) and continue to get roadside assistance for 12 months on a nominated vehicle. Or pay nothing when you turn 18 and continue to get free2go discounts and membership benefits (excluding roadside assistance) by retaining your free2go membership as an Affiliate member.

What if I am in year 2 or year 3 of the free2go program with no roadside assistance coverage and now require roadside assistance?

Don't get caught out. To get roadside assistance coverage call 13 17 03 or drop into your local RAC Member Service Centre.

Make sure you pay before you require roadside assistance otherwise you will incur additional fees.

Why is a 17-year-old (year 1) driver covered in any car they are travelling in with free2go?

RAC has recognised that people usually learn to drive before they get a car. Young drivers often borrow their parents' or friends' cars or are passengers in friends' cars before they buy their own. As a result, the free2go program entitles 17-year-olds to roadside assistance coverage in any vehicle they're travelling in.

What if I am eligible to join the free2go program, but have already paid for Roadside Assistance or an Affiliate membership?

We’ll transfer you across at your request so you can still take advantage of the free2go benefits.

Sorry, we can’t give you a refund when you cancel your current membership but you will have a credit which can offset next year's fee.

What happens if I am a member of the free2go program but would like to upgrade to higher levels of cover for Roadside Assistance?

You can pay the difference between the level of cover you require and the level of cover you are entitled to.

Take a look at the Roadside Assistance comparison table to get an idea of the price differences. 

What do I do if I breakdown?

Call RAC on 13 11 11 (the number is on the back of your free2go membership card), quote your free2go membership number and give your details to the RAC operator.

When the RAC patrol arrives you will need to show your free2go card and some photo identification to prove your identity.

What if I break down and I am not a free2go member?

If you break down without being part of the free2go program you will have to pay an on-road join fee plus any applicable free2go subscription package fees in full, by credit card, before roadside assistance can be provided.

To avoid this fee why not join now for free (17-year-olds) or half price (18- and 19-year-olds).

What if I need to change my contact details?

To update your details call 13 17 03 or you can update your details online.

What happens after year 3 of the free2go program?

After your final year as a member of the free2go program, you can choose the cover that best suits your needs from our regular RAC memberships.

You will also be eligible to have your years of tenure added to your regular membership and this will help with further discounts as applied to full membership.

How do I contact RAC?

  • Call 13 17 03 for all membership enquiries and changes to your membership.
  • Call 13 11 11 for roadside assistance.
  • Email free2go@rac.com.au

I applied online but haven't heard anything. What's happening?

If it's been longer than 3 weeks, please give us a call on 13 17 03.

I applied for a free2go membership at an event a few weeks ago, and still haven't received my membership pack. Why?

Due to the large number of applications we receive at events it may take some time for RAC to process your application, however if you apply online you will be eligible for roadside assistance benefits almost right away. If you still haven’t heard anything call 13 17 03 to speak to one of our consultants.
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