RAC invites you to submit your comments or photographs to this site.
In making a submission to this site you agree to be bound by the following terms and conditions, including those in our Disclaimer below. If you do not agree to the terms and conditions please do not provide us with your submissions.
You must ensure that your submission does not contain anything which is unlawful, harmful, threatening, abusive, obscene, defamatory or harassing. Submissions must not violate the rights of any party or give rise to liability in any state, federal or international law.
RAC is under no obligation to monitor the content of submissions and will not be liable under any circumstance for submissions, including but not limited to, errors or omissions in submissions.
RAC reserves the right to publish or remove any submission completely at its discretion.
Access to, and use of, this site is provided by the RAC subject to the following Terms and Conditions:
Use of this site constitutes your acceptance of these terms and conditions, which take effect immediately on your first use of the site. The RAC reserves the right to change these terms and conditions at any time by posting changes online.
You are responsible for reviewing regularly information posted online to obtain timely notice of such changes. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.
Material may not be copied, reproduced, republished, downloaded, posted, broadcasted or transmitted in any way except for your own personal non-commercial home use. Any other use requires the prior written permission of the RAC. You agree not to adapt, alter or create a derivative work from any of the material contained in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes, and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party. Such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within this site.
This site and the information, names, images, pictures, logos and icons regarding or relating to the RAC, its products and services (or to third party products and services), is provided "AS IS" and on an "IS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. In no event will the RAC be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the site. The RAC does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the materials. The names, images and logos identifying the RAC or third parties and their products and services are proprietary marks of the RAC and/or third parties. Nothing contained herein shall be construed as conferring by implication, estoppel or otherwise any licence or right under any trademark or patent of the RAC, or any other third party.
Where you are invited to submit any contribution to this site (including without limitation any text, graphics, video or audio) you are required by such submission to grant the RAC a perpetual, royalty-free, non-exclusive, sublicenseable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, and exercise all copyright and publicity rights with respect to any such work worldwide and/or to incorporate it in other works in any media now known or later developed for the full term of any rights that may exist in such content, consistent with privacy restrictions set forth in the RAC's Privacy Policy. If you do not wish to grant such rights to the RAC, it is suggested that you do not submit your contribution to this site. By submitting your contribution to this site, you also:
Warrant that such contribution is your own original work and that you have the right to make it available to the RAC for all the purposes specified above;
Indemnify the RAC against all legal fees, damages and other expenses that may be incurred by the RAC as a result of your breach of the above warranty; and
Agree to waive any moral rights in your contribution for the purposes of its submission to and publication on the RAC site and the other purposes specified above.
If there is any conflict between these Terms and Conditions and/or specific terms appearing elsewhere on this site relating to specific material then the latter shall prevail.
If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from this clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Western Australia. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of Western Australia.
If these Terms and Conditions are not accepted in full, you do not have permission to access the contents of this website and therefore should cease using this website immediately.
Royal Automobile Club of WA
832 Wellington Street
West Perth WA 6005
AUSTRALIA
About this website Privacy and Security Statement
This Privacy and Security Statement applies to this website which is operated by the Royal Automobile Club of Western Australia Inc (ABN 33 212 133 120) ("RAC") under the domain name 101wa.com.au.
RAC aims to provide users of this website with information that meets the needs of the individual users. To do this, we may collect information about you each time you visit our website.
RAC recognises that users are concerned with their privacy and understands that it is important for you to know how we deal with your personal information. RAC is committed to protecting the privacy of that information. RAC complies with the Privacy Act (1988) as amended and collects, uses, holds and discloses personal information in accordance with the 10 National Privacy Principles contained in that Act.
This Privacy and Security Statement is designed to inform you of how RAC collects and treats your personal information when you access and use our website.
Collection of Personal Information
We will not collect personal information about you except where you knowingly provide it to us through our website. Simply complete our online enquiry form to request access to your personal information.
View our Group Privacy Policy
The information we collect about you will depend on how you use the website. For instance, if you visit our website to read or download information, our system will record the date and time of your access to the site and the information viewed or downloaded. This information is used for statistical purposes only.
If you use the website to complete an online application form, we will only collect the information contained in that application form if you submit the form to us. This information is used to attend to your needs and enquiries. It may also be used to provide you with information about RAC products and services. If you log out of the website or cancel the application prior to submitting the form, the information you had entered will be automatically deleted.
RAC Enewsletters
Selecting 'Yes' on any forms within RAC's website to keep you informed about RAC products and special offers via RAC's eNewsletter implies your consent to receive Electronic Communication from us, in accordance with the Spam Act 2003. RAC provides an unsubscribe facility should you wish to stop such communication at any time.
Cookies
A cookie is a small-text file placed on your computer hard drive by a web page server. Cookies may then be accessed later by our web servers. Cookies store information about your use of our website.
We use cookies to:
- determine whether you have previously used the RAC Web Site;
- identify pages you have accessed;
Most web browsers are initially set to accept cookies, but you may configure your browser not to accept cookies. If your browser is set to reject cookies, you may not be able to make full use of the RAC website (for instance, services on the website that require cookies in order for you to participate).
Use and Disclosure of Information
We will not use or disclose information collected about you, including information collected using cookies, without your consent, other than to attend to your specific enquiries, send you information about RAC products and services or as required under a specific law.
By using this website, you authorise us to disclose personal information to related companies in the RAC group and to agents or contractors who provide services to us in connection with the provision of products or services you have sought from our website.
If you tell us you do not wish to have your personal information used for a particular purpose, we will respect your wishes. Please click here to contact us if you do not wish us to use your personal information for a particular purpose.
Security
We maintain strict procedures and standards and take all reasonable care to prevent unauthorised access to your personal information, and to protect the security of your personal information when transmitted over the Internet. We use a 128 bit Secure Socket Layer (SSL) to transfer personal financial information between you and our web servers.
No data transmission over the Internet can be guaranteed as fully secure. Accordingly, RAC cannot guarantee or warrant the security of any information you send to us using our online forms or products. You submit information at your own risk. Once we receive your information, we will take all reasonable steps to protect the data held in our system. If we no longer need your information, we will destroy or de-identify it.
Links to other websites
When you use a link from the RAC website to the websites of third parties, those website are not subject to RAC's privacy and security standards. Those third parties are responsible for informing you of their own privacy policies.
Acceptance of and Changes to this Privacy and Security Statement
This statement sets out our current Privacy and Security Policy. It replaces any other Privacy and Security Statements for the RAC website to date.
Your use of the RAC Web Site acknowledges your acceptance of this Privacy and Security Statement.
RAC may change the content or services found on our website at any time without notice. Accordingly, our Privacy and Security Statement may change from time to time. The updated document will be available on this website. We encourage you to periodically review this Statement for changes. Your continued access to, or use of, this website means that you agree to and accept the changes we make.
Queries
If you have any questions regarding this Privacy and Security Statement, the operation of this website, or your dealings with this website, please contact us via our online enquiry form or call us on 13 17 03.
Your privacy and the privacy of your personal information are very important to the RAC.
Our people will always be honest and open in their dealings with you and will only collect information that is necessary for us to deliver the best possible products, services and advice.
Any personal information that we do collect, we keep strictly confidential and it can only be accessed by authorised staff within the RAC and our related and subsidiary companies, including RAC Insurance Pty Ltd ("RAC Group"). The RAC Group keeps, maintains and uses personal information in accordance with the ten National Privacy Principles contained in the Privacy Act.
Our organisation respects the right of individuals to access their own personal information and their right to choose not to receive promotional or marketing material.
The RAC Group’s agents, contractors and other third parties, who need your personal information to provide a legitimate service, are bound by terms in their contracts to ensure your personal information remains protected at all times.
The RAC Group does not sell personal information.
If you do have any concerns about privacy please speak with one of our Sales and Service Consultants at any RAC Member Service Centre, call 13 17 03, or email privacy@rac.com.au.
Your personal information
Personal information is information or an opinion (whether true or untrue) about an individual whose identity is apparent or can reasonably be ascertained. To be classed as ‘personal information’, the information must relate to a natural living person.
The RAC Group believes that any personal information we hold about you should be carefully protected to ensure that your privacy is maintained.
Why do we collect personal information?
The RAC Group collects personal information about you for the purpose of assessing your application, providing you with the product or service of your choice and the ongoing administration and managment of that product or service.
The personal information that we need for this varies from product to product. If you wish toknow more general details about the personal information that we collect for a particular product, please speak with a Sales and Service Consultant at any RAC Member Service Centre, call 13 17 03 or email privacy@rac.com.au.
How do we collect this information?
We only collect personal information by legitimate means. We normally collect personal information directly from you over the phone, face-to-face in an RAC Member Service Centre or agency, through the mail using paper application forms or electronically over the internet.
However, in some circumstances, such as when a membership is purchased as a gift, we collect personal information from a third party, this may include friends and relatives.
What if you choose not to provide us with this information?
In general, the nature of our business means that, if you do not provide us with the personal information we need, we will be unable to administer and manage the product or service that you wish to purchase. We will also be unable to assess your application, where one is required, for example to purchase an insurance policy or arrange a personal loan. We will advise you if your failure to provide personal information may jeopardise your application.
To whom could we disclose your personal information?
In the course of administering and managing the product or service you have purchased, including for marketing and promotional purposes, we may disclose some of your personal information to other people or organisations. This may include entities associated with us or that operate under the RAC brand, agents, contractors, organisations with whom we have an alliance or arrangements, and other third parties such as contracted service providers. This will depend on the particular product or service that you have purchased and various other circumstances, some examples are given on the following pages and are not intended to be an exhaustive list.
|
Type of Organisation |
Possible Reason for Disclosure |
|
RAC roadside assistance contractor |
To provide the member with roadside assistance, a tow, a battery and other products & services associated with roadside assistance. |
|
Mailing House |
To process and dispatch membership renewals |
|
Plastic card distributor |
To process and dispatch membership cards |
|
Australia Post |
To deliver member magazines |
|
Marketing House |
To conduct 'Member Satisfaction' surveys |
|
Other Australian Automobile Clubs |
To provide the member with assistance and when transferring to other clubs |
|
Mercantile agencies |
Recovery work |
If you have purchased an RAC Insurance policy, we could have reason to disclose your personal details to:
|
Type of Organisation |
Possible Reason for Disclosure |
|
Service providers, such as repairers, suppliers |
To manage a claim |
|
External claims assessors, loss adjusters or investigators |
To assess a claim |
|
Reinsurers |
To manage and administer the insurance cover and to manage a claim |
|
Other insurance companies |
To manage a claim |
|
Claims reference providers |
To manage a claim |
|
Insurance agents |
To manage insurance queries |
|
Contractors such as mailing houses |
To print and distribute renewal and other documentation |
|
Medical specialists, other health professionals and hospitals |
To manage a claim |
|
Legal and other professional advisors |
To obtain advice |
|
Mercantile agencies |
Recovery work |
If you have purchased a loan or investment product through RAC Finance, we could have reason to disclose your personal details to:
|
Type of Organisation |
Possible Reason for Disclosure |
|
Other credit providers |
Credit references/status report |
|
Credit reporting agencies |
Credit references/status report |
|
Insurers |
Confirmation of insurance |
|
Introducing parties (Brokers/Agents) |
Confirming accuracy of data |
|
Solicitors, executors, auditors, accountants and other professional advisers |
To provide information sought on your behalf, eg. interest paid, payout figures etc |
|
Mailing houses |
To co-ordinate distribution of annual investor statements or advise changes to our operation which will affect all clients eg. change of Banker |
|
Mercantile agencies |
Recovery work |
If you have purchased a travel product through RAC Travel, we could have reason to disclose your personal details to:
|
Type of Organisation |
Possible Reason for Disclosure |
|
Airlines |
To complete a travel booking |
|
Insurance Companies |
To provide travel insurance |
|
Car rental company |
To complete a car rental booking |
|
Tour operators |
To complete a travel booking |
|
Accommodation establishments |
To complete an accommodation booking Mercantile agencies Recovery work |
|
Mercantile agencies |
Recovery work |
If you have purchased an RAC security product, we could have reason to disclose your personal details to:
|
Type of Organisation |
Possible Reason for Disclosure |
|
Suppliers and installers of alarms and locks |
To supply and install alarm and locks |
|
Alarm monitoring specialists |
To monitor an alarm |
|
WA Police Service - Commercial Agents Squad |
Annual inspection of records |
|
Mercantile agencies |
Recovery work |
The RAC Group may disclose your personal details to market research companies to gather independent feedback from you about the performance of any member of the RAC Group, our contractors and our products and services.
The RAC Group ensures that your personal information is safely archived, if archival is necessary, and securely destroyed by using the services of professional archival and document management companies.
The organisations, that we may disclose your personal information to, are subject to strict guidelines on how they use your personal information and are bound by specific confidentiality and non-disclosure agreements. Also, within the RAC Group, we share information to help us provide you with more efficient service and to keep you informed about RAC products and services. Please contact your nearest Member Service Centre or call 13 17 03, if at any time:
you would like to know more information about which companies we regularly deal with and what personal information they receive from us; or
you wish to stop your personal information from being used or disclosed for the purposes set out in this Privacy Policy.
Can you get access to your personal information?
Generally, you have the right to know all the personal information we hold about you. You can request access to view this information by:
Calling 13 17 03. We will ask you questions so that we can identify you over the phone.
Writing to RAC, GPO Box C140, Perth WA 6839 and providing us with details of what you would like to know or see.
Calling in to your nearest RAC Member Service Centre and providing us with appropriate identification.
How will we handle your request for information?
We will respond to your request as quickly as possible and we will provide you with a written, verified copy of the personal information that we hold. Depending on the nature of your request and the accessibility of the information (for example, information may be archived), we will aim to respond within ten working days, but may be able to respond sooner than this. If it will take us longer than this to access your personal information, then we will inform you of the delay and the reason for the delay.
Why would we not give you access to your personal information?
In some circumstances we may not allow you access to some of the personal information we hold about you and if this occurs, we will write to you to explain our reasons for denying you access.
Some examples of when you might be denied access are if:
access will pose a threat to the life or health of anyone;
access would have an unreasonable impact on other people's privacy;
information relates to anticipated or existing legal proceedings;
giving access would be unlawful.
What can you do if you have a complaint?
If you believe that there has been a breach of privacy or you do not agree with a decision we have made about your access to personal information, you can make a complaint and we will endeavour to resolve it by following our internal complaint resolution process. You can provide the details of your complaint either verbally or in writing.
When we receive your complaint, we will ensure that it is handled by the most appropriate person. This person will review your complaint, consider the facts and will provide a response as soon as possible, generally within one working day.
If the matter cannot be resolved to your satisfaction, it will be referred to the relevant Manager, who will contact you within five working days.
If the complaint is still unresolved, it will be referred to the General Manager, who will send you our final decision within fifteen days of the date you first made the complaint.
At every stage of the process we will make sure that you are advised about the progress of your complaint.
What if your complaint remains unresolved?
If you are not satisfied with our decision you can direct your written complaint to the Federal Privacy Commissioner at:
Federal Privacy Commissioner
GPO Box 5218,
Sydney NSW 1042
Phone toll free: 1300 363 992
TTY: 1800 620 241
email: privacy@privacy.gov.au
What if this Privacy Policy is amended?
This Privacy Policy may be amended by us from time to time and if we amend this Privacy Policy we will post the changes on this website, make copies available to you in our Member Service Centres or on request, and may publish the amended Privacy Policy in Road Patrol so that you understand what information we collect, how it will be used and to whom it will be disclosed.
This website has been created to better serve members of The Royal Automobile Club of WA.
RAC is committed to protecting your privacy. RAC has implemented procedures and practices for the delivery of services over the internet to protect those people that give us private information. It is important that you understand the methods we use to protect your information.
All secure forms on the RAC website open up or launch a new screen. This screen displays a small padlock in the browser window which represents the secure nature of this page.
Any information entered onto one of these pages is transferred to the RAC via a 128 bit (subject to browser capabilities) secure socket layer (SSL) over HTTPS.
RAC's digital security certificate is issued by eSign Australia (the Australian partner of Verisign Inc).
For more information contact us.