4 July 2018

Update: Online Recruitment System (PageUp)

The online recruitment service we use is currently unavailable due to a data security incident experienced by our third party supplier, PageUp. A number of organisations have been affected by this.

What happened?

On 23 May 2018, PageUp identified unauthorised activity on its IT infrastructure. Following the incident, PageUp commissioned a forensic investigation which has confirmed that some applicants’ personal information may have been accessed by an unauthorised third party.

A statement between PageUp, the Australian Cyber Security Centre and the Office of the Australian Information Commissioner has been provided here: Joint Statement on the PageUp Limited Data Incident

What information may have been accessed?

At this stage, PageUp has informed us that the following personal information may have been affected:

  • Name
  • Gender
  • Email address
  • Home address
  • Mobile phone number and/or landline phone number
PageUp have stated that documents uploaded to the PageUp system (for example, resumes and cover letters) were not accessed.

What are we doing?

RAC takes privacy very seriously. Upon being notified of the security incident, we suspended our recruitment pages and our connection to PageUp.

We continue to work with PageUp to fully understand the impact of this incident.

What should I do?

We recommend any person who applied for a position with RAC between October 2017 and June 2018 check that there has been no unusual activity concerning their personal information.

The Office of the Australian Information Commissioner provides further advice here.

Where should I go for more information?

We appreciate you may have additional questions. In the first instance, please contact RACRecruitment@rac.com.au

Submitting applications

How do I currently apply for a role?

Please submit your applications including a cover letter to recruitment@rac.com.au. We are working through a new process. As soon as this is operational, we will resume advertising vacant roles.

Applications in progress

If I have an application in progress what will happen?

We are manually processing applications and will be in touch as soon as we can about how your application is progressing, please be patient with us as we work through this manually. If you need to contact us please email us on recruitment@rac.com.au.


If you have further queries on this matter, please feel free to contact us on recruitment@rac.com.au.