What are the steps involved in requesting for a Home Repair & Maintenance service?
Step 1: Make a service request through the online booking system. One of our consultants will then call you within 4 business hours from the time the online booking was submitted (8.30 am to 5 pm AWST), to confirm the service and preferred booking time requested. They will also provide an estimated cost for the scope of works.
Step 2: You will receive an email confirming your booking window which will include any other additional information pertaining to your booked job.
Step 3: 24 hours prior to your booking, you will receive an SMS reminder of the booking time.
Step 4: When the RAC Tradie is on the way to your job, we will send an SMS so you know exactly when to be home.
Step 5: Our RAC Tradie will arrive and take you through the job details with you, conduct an assessment and provide you with a quote for the job. The quote is the amount that you will pay if you agree to proceed with the job.
Step 6: After completing the job, the RAC Tradie will ask for your signature confirming the job was completed as described.
Step 7: The trade will then call the office for you to make your credit/debit card payment.
Step 8: Once payment is finalised, you will receive a job completion document and receipt via email and an SMS asking you to rate your experience.