Emergency repairs — how it works
At RAC, we know home emergencies can hit when you least expect it. That’s why we offer emergency plumbing, electrical and locksmith repairers who can be with you within the hour. So you can get back to doing what you love, quickly and safely.
Call us on 1300 655 057 and speak with our customer support team, who is available to support you every step of the way — available 24 hours, seven days a week.
We will attend within 60 mins and spend up to an hour at your home to make it safe or fix the issue.
Our Tradie will discuss and provide detailed information on the service that is requested by you.
Payment can only be made via a Credit Card (Visa/Mastercard) and is required to be made prior to our trade leaving your home.
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Our customer support team will be there to support you every step of the way, so you can be confident your home is in safe hands
Why choose RAC Home Repair & Maintenance?

Trust
All of our trade specialists are licensed, personable and experienced in providing quality workmanship.

Convenience
Access a wide range of home services through a dedicated online booking system, at a time suitable for you.

Reliability
A dedicated support team available 24 hours, seven days a week.
Emergency
24/7 emergency repairs, attendance within 60 minutes for plumbing and electrical services.Frequently Asked Questions
At RAC Home Repair & Maintenance, we know home emergencies can hit when you least expect it. Our emergency repairs service, offers 24/7 emergency plumbing and electrical repairers who can be on site within the hour, allowing members and the community to get back to doing what they love, quickly and safely.
How it works:
- Members or the community can call the RAC Home Repair & Maintenance Call Centre on 1300 655 057, at any time of the day or night, available 24/7.
- A qualified and experienced tradesperson will attend within an hour and spend up to an hour at the home to either fix the issue or make it safe.
- They will talk through everything that is required to keep the member at ease.
- Any follow up work will be arranged with the Customer support team who are also available 24/7.
From blocked toilets and blackouts to burst pipes. We offer emergency plumbing and electrical repairers who can be with you within the hour, for common home emergencies.
Some common emergency locksmith scenarios are
- change locks due to break-in
- gain entry due to not having keys (don't know where they are or stolen)
If you are still unsure if it's an emergency repair and require immediate assistance, call our customer support team on 1300 655 057 who will be there to support you every step of the way.
Some common emergency plumbing scenarios are,
- blocked toilets or drainage/pipe system
- blocked toilets, pipes or drains causing overflow, stopping water flowing through the outlet
- burst pipe indoor or outdoor
- significant water wastage or water damage to your property or house due to a burst pipe
- leaking gas / smell of gas
- if a gas pipe has been damaged and is leaking inside or outside your home, we'll repair the leak or isolate the gas line to make it safe
- faulty hot water heater system
- if your hot water system isn't working because of a gas or electrical issue, or faulty components
- internal leaks
- water leaking down your walls or through your ceiling due to blocked downpipes, gutters or roof.
If the source of the leak can't be safely accessed, we may need to re-attend.
- water leaking down your walls or through your ceiling due to blocked downpipes, gutters or roof.
If you are still unsure if its an emergency repair and require immediate assistance, call our customer support team on 1300 655 057 who will be there to support you every step of the way.
Some common emergency electrical scenarios are
- no power to a room, outlet or part/whole of house
- loss of power to all or part of of your home including electrical faults due to storms or flooding (excludes area-wide power outages and blackouts)
- smoke from outlet or light fixture
- circuit box keeps tripping out
If you are still unsure if its an emergency repair and require immediate assistance, call our customer support team on 1300 655 057 who will be there to support you every step of the way.
The Emergency Repairs cost will cover attendance to your home within 60 minutes and includes up to an hour of labour to fix the issue or make it safe.
For Emergency Repairs, all payments will need to be made at the end of the service, prior to the trade specialist leaving your home.
For safety and convenience, RAC Home Repair & Maintenance is cashless. Your payment is processed securely and easily over the phone via Visa or Mastercard on job completion.