Emergency repairs

At RAC Home Repair & Maintenance, we know home emergencies can hit when you least expect it. Our emergency repairs service, offers 24/7 emergency plumbing and electrical repairers who can be on site within the hour, allowing members and the community to get back to doing what they love, quickly and safely.

How it works:

1. Members or the community can call the RAC Home Repair & Maintenance Call Centre on 1300 655 057, at any time of the day or night, available 24/7.
2. A qualified and experienced tradesperson  will attend within an hour and spend up to an hour at the home to either fix the issue or make it safe.
3. They will talk through everything that is required to keep the member at ease.
4. Any follow up work will be arranged with the Customer support team who are also available 24/7.

From blocked toilets and blackouts to burst pipes. We offer emergency plumbing and electrical repairers who can be with you within the hour, for common home emergencies. 

Some common emergency locksmith scenarios are

• change locks due to break-in
• gain entry due to not having keys (don't know where they are or stolen)

If you are still unsure if it's an emergency repair and require immediate assistance, call our customer support team on 1300 655 057 who will be there to support you every step of the way.

Some common emergency plumbing scenarios are,

• blocked toilets or drainage/pipe system
  • blocked toilets, pipes or drains causing overflow, stopping water flowing through the outlet 
• burst pipe indoor or outdoor
  • significant water wastage or water damage to your property or house due to a burst pipe
• leaking gas / smell of gas 
  •  if a gas pipe has been damaged and is leaking inside or outside your home, we'll repair the leak or isolate the gas line to make it safe 
• faulty hot water heater system 
  • if your hot water system isn't working because of a gas or electrical issue, or faulty components

• internal leaks  
  • water leaking down your walls or through your ceiling due to blocked downpipes, gutters or roof. 
    If the source of the leak can't be safely accessed, we may need to re-attend.

If you are still unsure if its an emergency repair and require immediate assistance, call our customer support team on 1300 655 057 who will be there to support you every step of the way. 

Some common emergency electrical scenarios are

• no power to a room, outlet or part/whole of house
  • loss of power to all or part of of your home including electrical faults due to storms or flooding (excludes area-wide power outages and blackouts)
• smoke from outlet or light fixture
• circuit box keeps tripping out

If you are still unsure if its an emergency repair and require immediate assistance, call our customer support team on 1300 655 057 who will be there to support you every step of the way.

The Emergency Repairs cost will cover attendance to your home within 60 minutes and includes up to an hour of labour to fix the issue or make it safe.

For Emergency Repairs, all payments will need to be made at the end of the service, prior to the trade specialist leaving your home.

For safety and convenience, RAC Home Repair & Maintenance is cashless. Your payment is processed securely and easily over the phone via Visa or Mastercard on job completion.