Frequently asked questions

RAC Home Repair & Maintenance provides direct access to a range of repair and maintenance services for all your home needs.

• The ease of organising experienced, licensed and insured local trade specialists at a time suitable for you, via the online booking system or the Customer Support team on 1300 655 057.
• A dedicated support team available 24 hours, seven days a week including public holidays.
• Access to over 20 repair and maintenance services such as painting, locksmith, garden maintenance and emergency repair.
• Quick on-time attendance - we'll send you an SMS when our tradie is on the way.
• Services are available within the Perth metropolitan area from Two Rocks in the north to Mandurah in the south and the foothills to the east.
• No call out fee.
• 10% discount off labour for all RAC Members.
• Plus enjoy peace of mind with Labour and Defect Guarantee on all services*.

You can find the estimated costs for common repair jobs via the online booking system. Simply select the trade you need and follow the prompts to identify the required repair service and the estimated price will be indicated. You can also call 1300 655 057 and speak to one of our Consultants who will be able to provide you with an estimate.

Alternatively, our tradie can attend your home and provide a free quote. 

• Step 1: Make a service request through the online booking system. One of our consultants will then call you within 4 business hours from the time the online booking was submitted (8.30 am to 5 pm AWST), to confirm the service and preferred booking time requested. They will also provide an estimated cost for the scope of works.
  
  
• Step 2: You will receive an email confirming your booking window which will include any other additional information pertaining to your booked job. 
  
  
• Step 3: 24 hours prior to your booking, you will receive an SMS reminder of the booking time.
  
  
• Step 4: When the RAC Tradie is on the way to your job, we will send an SMS  so you know exactly when to be home. 
  
  
• Step 5: Our RAC Tradie will arrive and take you through the job details with you, conduct an assessment and provide you with a quote for the job. The quote is the amount that you will pay if you agree to proceed with the job.
  
  
• Step 6: After completing the job, the RAC Tradie will ask for your signature confirming the job was completed as described.
  
  
• Step 7: The trade will then call the office for you to make your credit/debit card payment.
  
  
• Step 8: Once payment is finalised, you will receive a job completion document and receipt via email and an SMS asking you to rate your experience.

Currently RAC Home Repair & Maintenance provides services to residential properties only.

If you need to change your booking or cancel your job, please contact our team as soon as possible on 1300 655 057.

Any booking changes or cancellations will need to be made at least 24 hours before the time of your booking. Our contact centre is available 24 hours, seven days a week including public holidays.  

An Estimate is an educated guess of the repair job cost based on our experience of a typical scenario. The actual price you pay may be higher or lower than the estimate provided.

A Quote is the agreed price that you will actually pay, and it’s based on the assessment conducted by the trade prior to commencing the requested repair.

Please call 1300 655 057 to speak with one of our Customer Support team member or email homerepair@rac.com.au with details of the job and your contact information and a team member will contact you.

Currently RAC Home Repair & Maintenance services are available within the Perth metropolitan area from Two Rocks in the north to Mandurah in the south and the foothills to the east.  

We are planning to expand the service area soon. 

RAC has chosen to partner with Global Home Response (GHR) to provide RAC Home Repair & Maintenance services. GHR is a National building services company, delivering all forms of building repairs, specializing in domestic, retail and small commercial emergency and scheduled repairs. GHR has access to a vast network of specialised trades delivering services across multiple sectors and clients. GHR is well known for high quality work, professionalism and excellent customer service.

Global Home Response guarantees workmanship and labour on all completed repairs for a period of 12 months. Product warranties vary depending on the manufacturer and exist between the customer and the manufacturer – warranty information will be provided to the customer upon completion of the job.

Yes. Please contact our Customer Support Team on 1300 655 057 to discuss your requirements.

The RAC Home Repair & Maintenance Call Centre is available 24/7 to make a booking or discuss an existing job.

Trade specialists can attend jobs, subject to availability, between:

• Business hours: 8.30am – 5.00 pm, Monday to Friday.
• Weekend hours: 8.30am – 5.00 pm, including public holidays.
• After hours: 7.30am – 8.30 am and 5.00pm – 6.30pm Monday to Sunday.

No. RAC Home Repair & Maintenance is available to members and non-members.

Members receive a 10% discount off labour.

Become a Rewards member for only $29 a year and enjoy all the benefits of being a member, like savings on fuel, movie tickets, shopping and special offers – including a 10% off labour discount on all RAC Home Repair & Maintenance services.

Find out more: 

Become an RAC member 

About RAC membership 

RAC membership discounts and special offers 

In order for the RAC member discount to be applied to a job at a property, the owner, mortgagee or leaseholder of that property must hold one of the following memberships:

• Insurance membership – red card
• Car & personal loan membership – red card
• Roadside Assistance membership – blue, bronze, silver, gold or gold life cards
• Rewards membership – blue, bronze, silver, gold or gold life cards
• Free2go membership

We provide our tradies with consistent workflow, systems and processes to help them manage and grow their business efficiently. This results in our members receiving a high-quality service at a fair price.

We are happy for you to compare our detailed quote with other trade providers. We also regularly review our rates in the market and our Trade Manager audit member invoices to ensure that charge is in line with the job carried out at your home.

When it comes to home repairs and maintenance, one tradie doesn't fit all. That's why at RAC Home Repair & Maintenance, we offer direct access to over 20 repair and maintenances services.

• Air conditioning & heating (HVAC)
• Antenna
• Brick laying
• Brick paving
• Carpentry
• Electrical
• Emergency repairs
• Fencing
• Garage door service
• Gardening service
• Gas
• Glazing
• Handyman
• Home & pest inspection
• Locksmith
• Painting
• Plastering
• Plumbing
• Roof plumbing
• Tiling

If you require a service that is not listed or have a question pertaining to the range of services, please contact the Customer Support Team on 1300 655 057 or homerepair@rac.com.au

If you have further questions about the RAC Home Repair & Maintenance service, please call 1300 655 057 or view Home Repair & Maintenance terms & conditions.