Frequently asked questions

RAC Home Repair & Maintenance provides direct access to a range of repair and maintenance services for all your home needs.

• The ease of organising experienced, licensed and insured local trade specialists at a time suitable for you, via the online booking system or the Customer Support team on 1300 655 057.
• A dedicated support team available 24 hours, seven days a week including public holidays.
• Access to over 20 repair and maintenance services such as painting, fencing, garden maintenance and emergency repair.
• Quick on-time attendance - we'll send you an SMS when our tradie is on the way.
• Services are available within the Perth metropolitan area from Two Rocks in the north to Mandurah in the south and the foothills to the east.
• No call out fee.
• 10% discount off labour for all RAC Members.
• Plus enjoy peace of mind with Labour and Defect Guarantee on all services*.

When it comes to home repairs and maintenance, one tradie doesn't fit all. That's why at RAC Home Repair & Maintenance, we offer direct access to over 20 repair and maintenances services.

• Air conditioning & heating (HVAC)
• Antenna
• Brick laying
• Brick paving
• Carpentry
• Electrical
• Emergency repairs
• Fencing
• Garage door service
• Gardening service
• Gas
• Glazing
• Handyman
• Home & pest inspection
• Painting
• Plastering
• Plumbing
• Roof plumbing
• Tiling

If you require a service that is not listed or have a question pertaining to the range of services, please contact the Customer Support Team on 1300 655 057 or homerepair@rac.com.au

• Step 1: Make a service request through the online booking system. One of our consultants will then call you within 4 business hours from the time the online booking was submitted (8.30 am to 5 pm AWST), to confirm the service and preferred booking time requested. They will also provide an estimated cost for the scope of works.
  
  
• Step 2: You will receive an email confirming your booking window which will include any other additional information pertaining to your booked job. 
  
  
• Step 3: 24 hours prior to your booking, you will receive an SMS reminder of the booking time.
  
  
• Step 4: When the RAC Tradie is on the way to your job, we will send an SMS  so you know exactly when to be home. 
  
  
• Step 5: Our RAC Tradie will arrive and take you through the job details with you, conduct an assessment and provide you with a quote for the job. The quote is the amount that you will pay if you agree to proceed with the job.
  
  
• Step 6: After completing the job, the RAC Tradie will ask for your signature confirming the job was completed as described.
  
  
• Step 7: The trade will then call the office for you to make your credit/debit card payment.
  
  
• Step 8: Once payment is finalised, you will receive a job completion document and receipt via email and an SMS asking you to rate your experience.

Currently RAC Home Repair & Maintenance services are available within the Perth metropolitan area from Two Rocks in the north to Mandurah in the south and the foothills to the east.  

We are planning to expand the service area soon. 

The RAC Home Repair & Maintenance Call Centre is available 24/7 to make a booking or discuss an existing job.

Trade specialists can attend jobs, subject to availability, between:

• Business hours: 8.30am – 5.00 pm, Monday to Friday.
• Weekend hours: 8.30am – 5.00 pm, including public holidays.
• After hours: 7.30am – 8.30 am and 5.00pm – 6.30pm Monday to Sunday.

You can find the estimated costs for common repair jobs via the online booking system. Simply select the trade you need and follow the prompts to identify the required repair service and the estimated price will be indicated. You can also call 1300 655 057 and speak to one of our Consultants who will be able to provide you with an estimate.

Alternatively, our tradie can attend your home and provide a free quote. 

An Estimate is an educated guess of the repair job cost based on our experience of a typical scenario. The actual price you pay may be higher or lower than the estimate provided.

A Quote is the agreed price that you will actually pay, and it’s based on the assessment conducted by the trade prior to commencing the requested repair.

No. RAC Home Repair & Maintenance is available to members and non-members.

Members receive a 10% discount off labour.

Become a Rewards member for only $29 a year and enjoy all the benefits of being a member, like savings on fuel, movie tickets, shopping and special offers – including a 10% off labour discount on all RAC Home Repair & Maintenance services.

Find out more: 

Become an RAC member 

About RAC membership 

RAC membership discounts and special offers 

In order for the RAC member discount to be applied to a job at a property, the owner, mortgagee or leaseholder of that property must hold one of the following memberships:

• Insurance membership – red card
• Car & personal loan membership – red card
• Roadside Assistance membership – blue, bronze, silver, gold or gold life cards
• Rewards membership – blue, bronze, silver, gold or gold life cards
• Free2go membership

RAC has chosen to partner with Global Home Response (GHR) to provide RAC Home Repair & Maintenance services. GHR is a National building services company, delivering all forms of building repairs, specializing in domestic, retail and small commercial emergency and scheduled repairs. GHR has access to a vast network of specialised trades delivering services across multiple sectors and clients. GHR is well known for high quality work, professionalism and excellent customer service.

Currently RAC Home Repair & Maintenance provides services to residential properties only.

Please call 1300 655 057 to speak with one of our Customer Support team member or email homerepair@rac.com.au with details of the job and your contact information and a team member will contact you.

Global Home Response guarantees workmanship and labour on all completed repairs for a period of 12 months. Product warranties vary depending on the manufacturer and exist between the customer and the manufacturer – warranty information will be provided to the customer upon completion of the job.

If you need to change your booking or cancel your job, please contact our team as soon as possible on 1300 655 057.

Any booking changes or cancellations will need to be made at least 24 hours before the time of your booking. Our contact centre is available 24 hours, seven days a week including public holidays.  

Yes. Please contact our Customer Support Team on 1300 655 057 to discuss your requirements.

At RAC Home Repair & Maintenance, we know home emergencies can hit when you least expect it. Our emergency repairs service, offers 24/7 emergency plumbing and electrical repairers who can be on site within the hour, allowing members and the community to get back to doing what they love, quickly and safely.

How it works:

1. Members or the community can call the RAC Home Repair & Maintenance Call Centre on 1300 655 057, at any time of the day or night, available 24/7.
2. A qualified and experienced tradesperson  will attend within an hour and spend up to an hour at the home to either fix the issue or make it safe.
3. They will talk through everything that is required to keep the member at ease.
4. Any follow up work will be arranged with the Customer support team who are also available 24/7.

From blocked toilets and blackouts to burst pipes. We offer emergency plumbing and electrical repairers who can be with you within the hour, for common home emergencies. 

Some common emergency plumbing scenarios are,

• blocked toilets or drainage/pipe system
  • blocked toilets, pipes or drains causing overflow, stopping water flowing through the outlet 
• burst pipe indoor or outdoor
  • significant water wastage or water damage to your property or house due to a burst pipe
• leaking gas / smell of gas 
  •  if a gas pipe has been damaged and is leaking inside or outside your home, we'll repair the leak or isolate the gas line to make it safe 
• faulty hot water heater system 
  • if your hot water system isn't working because of a gas or electrical issue, or faulty components

• internal leaks  
  • water leaking down your walls or through your ceiling due to blocked downpipes, gutters or roof. 
    If the source of the leak can't be safely accessed, we may need to re-attend.

If you are still unsure if its an emergency repair and require immediate assistance, call our customer support team on 1300 655 057 who will be there to support you every step of the way. 

Some common emergency electrical scenarios are

• no power to a room, outlet or part/whole of house
  • loss of power to all or part of of your home including electrical faults due to storms or flooding (excludes area-wide power outages and blackouts)
• smoke from outlet or light fixture
• circuit box keeps tripping out

If you are still unsure if its an emergency repair and require immediate assistance, call our customer support team on 1300 655 057 who will be there to support you every step of the way.

The Emergency Repairs cost will cover attendance to your home within 60 minutes and includes up to an hour of labour to fix the issue or make it safe.

For Emergency Repairs, all payments will need to be made at the end of the service, prior to the trade specialist leaving your home.

For safety and convenience, RAC Home Repair & Maintenance is cashless. Your payment is processed securely and easily over the phone via Visa or Mastercard on job completion. 

We provide our tradies with consistent workflow, systems and processes to help them manage and grow their business efficiently. This results in our members receiving a high-quality service at a fair price.

We are happy for you to compare our detailed quote with other trade providers. We also regularly review our rates in the market and our Trade Manager audit member invoices to ensure that charge is in line with the job carried out at your home.

For safety and convenience, RAC Home Repair & Maintenance is cashless. The preferred payment methods are VISA/Mastercard via our online payment system or phone.

• Your trade specialist will send you a unique SMS link to a secure payment portal upon completion of the job.

• Your trade specialist will call the Customer Support team on 1300 655 057 to enable you to provide your VISA/Mastercard details to process the payment.

If you have further questions about the RAC Home Repair & Maintenance service, please call 1300 655 057 or view Home Repair & Maintenance

Terms and Conditions (PDF 154KB)