Please use our convenient claim form to lodge your claim. Once your claim is lodged, our friendly staff will contact you via email or phone and advise you of the next steps.
1Before you lodge your claim
Before you start a new claim you will need the following information:
- Your policy schedule
- Details of the accident/event
- Your vehicle registration for motor claims.
You also need to be a policy holder or authorised person on the policy.
Please note currently Renters and Landlords Insurance claims cannot be lodged online. Please call us on 13 17 03 to lodge your claim.
2How to claim online
When you enter your details into the online claim form, make sure you add your policy number and surname exactly how they appear on your policy schedule.
Motor policy numbers start with MGP.
Home policy numbers which include buildings and contents start with HGP.
3Make your claim
Use the button below to start the claims process.
What happens next?
Once your claim is lodged, our friendly staff will contact you via email or phone and advise you of the next steps.
- If you need emergency assistance contact the State Emergency Service on 132 500.
- If you require emergency assistance for your claim call us on 13 17 03.
For further information in relation to privacy, our complaint and dispute resolution procedure, the general conditions applicable to a claim and your insurance cover generally, please refer to your Product Disclosure Statement (PDF) and policy wording.