Choose from the options below to claim online 24/7 and you’ll receive a response within two business hours.  Don’t forget you can also view and track your claim when you log in to myRAC.

Emergency assistance 24/7

  • If you are in immediate danger please call 000.
  • If you need emergency repairs or towing, please call us on 13 17 03 and we'll arrange this service depending on your policy and cover.
  • For extreme weather events or fire, we may advise you to call the State Emergency Service on 13 25 00 if you need immediate assistance.

Documentation

If you have been asked to submit documentation to support your claim, you can send them to: 

  • Email: claims@rac.com.au
  • Fax: 08 9436 5100
  • Mail: RAC Claims, GPO Box C140, Perth WA 6839

Remember to clearly indicate your claim number in the subject of your email and on your documents.

More information about your policy

You can log in and view your policies in myRAC.

You can view your Product Disclosure Statement (PDS) and where applicable your Premium, Excess and Discount Guide (PED) for more information about:
  • Your insurance cover
  • claiming on your policy
  • complaints and dispute resolution
  • Privacy Policy
  • Your premium
  • Your excess

Top claims FAQs