Choose from the options below to claim online 24/7 and you’ll receive a response within two business hours. Don’t forget you can also view and track your claim when you log in to myRAC.
Emergency assistance 24/7
- If you are in immediate danger please call 000.
- If you need emergency repairs or towing, please call us on 13 17 03 and we'll arrange this service depending on your policy and cover.
- For extreme weather events or fire, we may advise you to call the State Emergency Service on 13 25 00 if you need immediate assistance.
If you have been asked to submit documentation to support your claim, you can send them to:
- Email: email@example.com
- Fax: 08 9436 5100
- Mail: RAC Claims, GPO Box C140, Perth WA 6839
Remember to clearly indicate your claim number in the subject of your email and on your documents.
More information about your policy
You can log in and view your policies in myRAC.
- Your insurance cover
- claiming on your policy
- complaints and dispute resolution
- Your premium
- Your excess
Top claims FAQs
An excess is the amount that you’re required to pay when you make a claim. This is the amount you agreed to when you purchased your policy.
Depending on your circumstances, you may need to pay more than one type of excess. We will tell you if any other excess applies based on your individual risk details and claim scenario.
It depends on the circumstances of the claim. When you lodge your claim we'll advise how and when your excess needs to be paid.
You may not have to contribute an excess towards your claim if we determine the incident was solely the fault of a third party (not the person in charge of your vehicle at the time of the incident) and you provide us with the third party’s name, vehicle registration number and contact details.
We will determine liability after we are in possession of all the relevant facts.
We may ask you to pay your excess directly to us, to our repairer/supplier or deduct it from any settlement we make to you.
Please refer to our Premium, Excess and Discount (PED) Guide for more information.
You can pay your excess by credit card over the phone by calling us on 13 17 03 or online by direct payment:Account name: RAC Insurance
BSB: 032 090
Account number: 314 295
Reference: Your claim number
Your no claim bonus is a discount applied to your comprehensive car or caravan/trailer premium as a reward for your safe driving.
Your no claim bonus may decrease when you make a claim where there is no third party to recover costs from. For more information please see your Product Disclosure Statement (PDS) and our Premium, Excess and Discount (PED) Guide.