How to claim on your VIZ insurance
If you have a claim (or potential claim), please notify VIZ as quickly as possible.
Any policies commencing prior to 1 June 2023 are underwritten by the Australia branch of Allied World Assurance Company Limited ABN 54 163 304 907, AFSL 494857, the product issuer.
For policies commencing 1 June 2023 to 30 June 2025, © VIZ Insurance Pty Limited ABN 49 615 973 487, AFSL 494857 (VIZ), acts as an agent under binding authority for RAC Insurance Pty Limited ABN 59 094 685 882, AFSL 231222 (RAC), the product issuer.
For policies commencing on or after 1 July 2025 VIZ acts as an agent under binding authority for the insurer, Ivory Insurance Pty Limited (Ivory) ABN 54 608 092 566 (regulated by APRA). VIZ receives a commission from RAC and Ivory for policies issued which is a percentage of your premium. Any recommendation provided by VIZ is general advice only and doesn’t take account of your particular needs and circumstances. Please read the relevant Policy Wording to ensure the product is right for you. Insurance products described within this website are subject to policy terms and conditions (including exclusion and limitations). For policies sold from 1 July 2025, RAC Insurance Pty Limited (ABN 59 094 685 882) receives a commission (which is a percentage of your premium) for individuals and businesses referred to VIZ and who take out a VIZ Insurance product.