Depending on the cover type(s) you choose, and if you meet the conditions of cover, you would be eligible to claim if you were to pass away (life cover), could not work again due to a sickness or injury (TPD cover which provides a lump sum payment), were unable to work due to sickness or injury (income protection cover which provided a monthly payment for your chosen benefit period, whilst you are unable to work) or were diagnosed with a serious medical condition listed in the PDS (trauma cover).

You can choose:

• Life (death) cover
• Income protection cover (known as disability income insurance)
• Total Permanent Disability (TPD) cover
• Trauma cover

RAC Life Insurance is a fully-underwritten life insurance product. That means the insurer asks you about your health and lifestyle at the start, not when you make a claim. As long as you correctly disclose the information requested when you apply, you can be confident that a future claim will be paid as outlined in the Product Disclosure Statement.

NobleOak Life Limited (NobleOak), Australia’s most awarded direct life insurer of 2020, is the issuer of RAC Life Insurance. They are an Australian life insurer that was established in 1877 and have been protecting Australians for over 140 years.

NobleOak is regulated by the Australian Prudential Regulation Authority (APRA), and holds an Australian Financial Services License issued by the Australian Securities and Investments Commission (ASIC).

RAC Life Insurance is reinsured through an arrangement NobleOak has with Hannover Life Re of Australasia Ltd.

NobleOak is also a member of the Financial Services Council of Australia (FSC) and a signatory to the FSC Code of Practice for Life Insurers.

Life cover will help you to protect your family against financial hardship with a lump sum benefit if you were to pass away or are diagnosed with a terminal illness that is likely to result in death within a period of 24 months.

If you are aged between 16 and 69 years you can apply for up to $25 million in Life cover. Cover can remain in place to age 99.

In the event of the insured person’s death, with RAC Life Insurance, an advance payment of $15,000 will also be available from the Life cover amount that you have insured for, to assist with funeral expenses. This can help to lessen the financial stress at a very emotional time.

As an option, you also can add Total Permanent Disability (TPD) cover or Trauma Insurance within your Life Cover. If you add TPD cover as an option to your Life cover then any approved claim for a TPD event will reduce your Life cover by the amount of the TPD cover payment.

Similarly, if you add Trauma cover as an option to your Life cover, then any approved claim for a Trauma event will reduce the Life cover (and TPD cover, if also taken) by the amount of the Trauma cover payment.

Determining the level of cover you need for the cover type(s) you select depends on your personal circumstances and financial position.

You may wish to consider the stage of life you are in, your level of debt, and other ongoing financial commitments, before taking out cover.

Some people may find that through their superannuation, Life cover generally cuts off at age 70, and if they also have TPD cover under their super, it may cut off even earlier. With RAC Life Insurance, you can hold Life cover up until age 99, and TPD cover through to age 75.

NobleOak Life, the issuer of RAC Life Insurance is Australia’s most awarded direct life insurer of 2020. This includes:

Canstar Outstanding Value Awards (2016, 2017, 2018, 2019, 2020 and 2021)

NobleOak is the only Life Insurer to win the prestigious Canstar Outstanding Value Award for their Premium Life Direct Life Insurance product for six years running, and Income Protection Insurance product for six years running.

Canstar has a team of over 80 people who collect, analyse and research over 16,000 products, including Life Insurance and Income Protection. Their star rating system is designed to help consumers find the right product based on the best mix of features and price.

Feefo Platinum and Gold Trusted Service Awards Platinum (2020 and 2021) Gold (2017, 2018 and 2019)

NobleOak has received a second Feefo Platinum Trusted Service award in 2021. To earn a Platinum Trusted Service award, businesses must have received at least 50 reviews between 1 January and 31 December, achieve a Feefo Service rating of at least 4.5 out of 5, and maintain this for three or more consecutive years.

Feefo is an independent organisation which provides a platform for businesses to receive reviews independently from clients.

Finder Best Life Insurer, Life Insurance and Income Protection Life Insurer (2020 and 2021), Life Insurance (2019, 2020, and 2021) and Income Protection (2020 and 2021)

The annual Finder awards recognise Australia’s most competitive offerings for that year, as well as products that are “challenging the status quo.

Finder is a comparison site helping over 2 million Australians each month find what they need from 1,800+ brands across 100+ categories.

Mozo Experts Choice Awards - Life Insurer of the Year (2019, 2020 and 2021)

The Experts Choice Awards highlight products in the marketplace that Mozo believes offer exceptional value and exceptional quality to Australian consumers.

Mozo is a comparison site allowing Australians to compare and save on financial products, such as home loans, credit cards and insurance.

Plan for Life Awards - Overall Excellence (2018, 2019 and 2020) and Customer Service (2020)

NobleOak is the winner of the prestigious Plan for Life Overall Direct Life Insurance Excellence Award in 2020 for the third consecutive year. NobleOak has also picked up awards for its TPD product (Premium Life Direct – TPD Rider), the Income Protection Award for (My Protection Plan – Income Protection Cover) and Customer Service.

Plan for Life (formerly Strategic Insight) are specialists in providing accurate statistical information and analyses covering the financial services, funds management and life insurance markets.

Grist Top Rated Life Insurance Sales Contact Centre (2020)

In 2020, NobleOak was recognized as the number one Life Insurance contact centre in Australia by GRIST. NobleOak was also ranked number 2 out of 62 Australian contact centres across nine industries.

GRIST is an independent tactical consulting and behavioural analytics company. Each year GRIST runs a project to identify Australia's best - most consistent, engaging and compelling - contact centre sales teams.

Your application for RAC Life Insurance will be assessed upfront, where we will ask you a series of health and lifestyle questions and collect the relevant information. If there are any special acceptance terms that are required to be noted on your policy – for example, with respect to a pre-existing condition - we will advise you prior to the enforcement of your policy.

The cost of your Life Insurance depends on a variety of factors. These include:

• the type(s) of cover you choose
• the level of cover you choose for the cover type(s) you select
• your age
• your gender
• whether you smoke or not
• your occupation
• your lifestyle attributes
• your medical history

The covers that are available within RAC Life Insurance use stepped premiums. This means your premiums attached to the cover type(s) you select will increase each year with your age.

In addition, your premium will increase each year to guard your cover against inflation. This helps ensure your level of cover for the cover type(s) you select remain relevant to your needs. You do have the option to stop the indexation of your cover if you prefer, in which case any rise in your premium will only be due to your increasing age.

Your cover will start once it is accepted by NobleOak’s RAC Life Insurance team and communicated to you in writing. Until then, they may ask for more information to fully assess your application. You are under a duty to take reasonable care in answering all the questions in the application and this duty to disclose any relevant information continues right up to the point that your application is accepted.

When your insurance cover begins, you will be issued with a Welcome Pack outlining the full of your insurance. Please keep this material together with the PDS for future reference.

You will also receive an annual renewal statement containing your insurance details, including your insured benefits and premium payable. You should keep this with your records.

Interim Accidental Cover is provided to you while your application is under assessment.

• For Life cover applicants – the cover amount applied for, up to $1 million
• For TPD cover applicants – the cover amount applied for, up to $500,000
• For Trauma cover applicants – the cover amount applied for, up to $500,000
• For Disability Income cover applicants – the cover amount applied for, up to $2,000 per month (for up to 24 months)

Interim cover is provided on the basis of the eligibility and terms referenced in the PDS; these benefits are provided at no extra cost to you.

It generally takes 1-3 business day however it can sometimes take longer depending on whether we need medicals or reports to finalise the assessment.

You can pay your premiums monthly a direct debit, or a credit card (MasterCard or Visa). If you choose annual premiums, they can be paid by cheque or direct debit. It's up to you.

As part of the underwriting process, your application for Life Insurance may result in the requirement for a blood test, or a medical examination. If this is the case, NobleOak’s RAC Life Insurance team will arrange this, and do so at our expense.

Once you have been accepted and receive your welcome pack, you have a 30 day cooling off period to ensure your cover suits your needs. If you need to make any changes, you can contact NobleOak’s RAC Life Insurance team and we will arrange this promptly for you.

During the cooling off period, you may cancel your insurance cover and any premiums paid will be refunded in full. Otherwise, please keep your documentation in a safe place for future reference and in case of any future claims.

Many people will experience changes in their lives which will impact their financial responsibilities. As you move through the different stages of your life, you may find that the insurance cover you attained at the outset doesn’t cover your evolving needs.

With Life cover and TPD cover, with the RAC Life Insurance Future Increases Benefit, you can apply to increase your cover amount by as much as $100,000 (depending on your original cover amount) within any year without having to provide further medical evidence, upon the occurrence of certain events. This will apply to the following allowable events:

• You take out or increase a mortgage on your primary place of residence
• You marry, officially register a partnership or commence a de facto relationship recognised at law
• You or your partner gives birth to or adopts a child
• Your spouse dies
• You get a divorce

To be eligible, you must be less than 60 years of age when the allowable event occurs and you must notify NobleOak within 90 days of the event. While you will not have to provide further medical evidence, however you will be required to provide appropriate documentation to support the request. Increases to the original cover amount can only be requested once per year and the total value of increases cannot exceed 100% of your original cover amount.

With RAC Life Insurance, you can apply to decrease your cover level (on any cover type you have attained) at any time.

Making a claim can be a difficult and emotional time. The RAC Life Insurance team at NobleOak aim to make the process as straightforward as possible.

The issuer of RAC Life Insurance, NobleOak has a strong claim philosophy built on a fundamental desire to put the client first at all times. When making a claim, you or your beneficiary will be assigned a dedicated claims consultant to assist with the process.

As a first step, the claims team can be contacted on 1300 342 194. They will walk you through the process, send you the required documentation to complete and explain what other documentation may be required.

Once the claim is assessed, you will be advised of the outcome promptly. If accepted, payments are usually made within five business days.

If your policy was issued prior to October 1st 2021, please see here for claims details.

If you’re over 18 and not already an RAC member when you take out RAC Life Insurance, you will be contacted by RAC to become a Red Card member of RAC. This means you'll be able to make the most of a great range of benefits. You can find out more by visiting rac.com.au/memberbenefits. The RAC membership is provided by RAC and is not part of the RAC Life Insurance cover issued by NobleOak.

It is important that the RAC Life Insurance products and services are meeting your expectations. Perhaps there has been a mistake, you feel more should be done, or would like to recognise someone for they great work they have done to assist you. Whatever the reason, please get in touch through the following:

Email: Clientcare@raclifeinsurance.nobleoak.com.au
Telephone: 1300 342 194

New RAC Life Insurance policies are no longer available through RAC’s former arrangement with AIA Australia.

If you hold an existing RAC Life Insurance policy issued through AIA Australia there’s no change to your cover. If you would like to contact a service or claim representative, please see the details below.

Service queries
Phone 1800 069 922
Monday to Friday 9AM to 5PM
Email enquiries@lifeinsurance.rac.com.au

Claims queries
Phone 1800 069 922
Monday to Friday 9AM to 5PM
Email claims@lifeinsurance.rac.com.au