Some of your questions might already be answered
During the account set up (registration) process, we will send a verification email to the email address you supply which should be opened and the "Verify now" button clicked, as confirmation that you own the email address.
An excess is the amount you’re required to pay when you make a claim. This is the amount you agreed to when you purchased your policy. It can be found by viewing your policy online, on your schedule or Premium Excess and Discount (PED) Guide.
Depending on your circumstances, you may need to pay more than one type of excess. We’ll tell you if any other excess applies based on your individual risk details and claim scenario.
If you have comprehensive car insurance, just make your claim online 24/7 or call us on 13 17 03, and we will arrange for one of our glaziers to repair or replace the damaged glass.
If our glazier can repair the damage, your claim can be processed without an excess. If the damaged window glass needs to be replaced, a $100 windscreen excess may apply.
For more information please refer to our Premium, Excess and Discount (PED) Guide.
Here is an online calculator that may be able to help you.
For income protection insurance the level of income protection insurance cover available is limited to 75% of your income.
If you have an overseas emergency, our Emergency Assistance team is available 24 hours a day, 365 days a year to take your call.
Call +61 2 8055 1697 (reverse charges from the overseas operator).
It is always a good idea to register your details with Smartraveller before you depart, at www.smartraveller.gov.au.
You will find details on how to lodge a claim via our online claim form, or by email or phone on the How to Claim page on our website.
Always ask the interest rate being charged and make sure it’s competitive. Also ask what the comparison rate is to understand the full total cost of the loan. It’s easy to focus on the repayment amounts, which might be based on what you can afford. You need to make sure the loan is both affordable and a good deal.