Top FAQs
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During the account set up (registration) process, we will send a verification email to the email address you supply which should be opened and the "Verify now" button clicked, as confirmation that you own the email address.
You can claim online for your storm damaged fence 24/7. Once you’ve lodged a claim and we’ve approved it, we’ll arrange settlement so you can organise a repair or replacement. You’ll need to discuss repair or replacement options with your neighbour if you share a fence with them.
An excess is the amount you’re required to pay when you make a claim. This is the amount you agreed to when you purchased your policy. It can be found by viewing your policy online, on your schedule or Premium Excess and Discount (PED) Guide.
Depending on your circumstances, you may need to pay more than one type of excess. We’ll tell you if any other excess applies based on your individual risk details and claim scenario.
If you have comprehensive car insurance, just make your claim online 24/7 or call us on 13 17 03, and we will arrange for one of our glaziers to repair or replace the damaged glass.
If our glazier can repair the damage, your claim can be processed without an excess. If the damaged window glass needs to be replaced, a $100 windscreen excess may apply.
For more information please refer to our Premium, Excess and Discount (PED) Guide.
If you have an overseas emergency, our Emergency Assistance team is available 24 hours a day, 365 days a year to take your call.
+61 2 8055 1697 (reverse charges from the overseas operator).
It is always a good idea to register your details with Smart Traveller before you depart, at www.smartraveller.gov.au.
Claims can be lodged either online, by phone, or by email. If lodging by phone or email the applicable claim form will be provided for completion together with details of the documentation that needs to be provided.
