Other phone numbers
Monday to Friday, 8:30am to 5:00pm,
Saturday, 8:30am to 5:00pm (applications only)
Home repair & maintenance
Our services are no longer available, however if you have a warranty claim, please get in touch.
Monday to Friday 8:30am to 5pm.
Phone: 1300 655 179
Monday to Friday, 9am to 5pm,
Selected branches open Saturdays.
Phone: 1300 135 667
24 hours a day, seven days a week.
Phone: +61 8 9436 4444
Monday to Friday, 7am to 7pm,
Weekends and Public Holidays 8.30am to 5pm.
Phone: 9436 4111
Monday to Friday: 9am to 4:30pm
Parks & Resorts
Phone: 1800 871 570
Monday to Sunday: 8am to 6pm
Members with hearing or speech loss
Contact us through the National Relay Service via accesshub.gov.au (opens in new window), stating you want to contact RAC on 13 17 03.
Alternatively, contact RAC through the National Relay Service by texting 0434 182 877 providing 13 17 03 as the number you want to call.
Find a branch
Want to visit one of our Member Service Centres?
Some of your questions might already be answered
During the account set up (registration) process, we will send a verification email to the email address you supply which should be opened and the "Verify now" button clicked, as confirmation that you own the email address.
An excess is the amount you’re required to pay when you make a claim. This is the amount you agreed to when you purchased your policy. It can be found by viewing your policy online, on your schedule or Premium Excess and Discount (PED) Guide.
Depending on your circumstances, you may need to pay more than one type of excess. We’ll tell you if any other excess applies based on your individual risk details and claim scenario.
If you have comprehensive car insurance, just make your claim online 24/7 or call us on 13 17 03, and we will arrange for one of our glaziers to repair or replace the damaged glass.
If our glazier can repair the damage, your claim can be processed without an excess. If the damaged window glass needs to be replaced, a $100 windscreen excess may apply.
For more information please refer to our Premium, Excess and Discount (PED) Guide.
If you have an overseas emergency, our Emergency Assistance team is available 24 hours a day, 365 days a year to take your call.
+61 2 8055 1697 (reverse charges from the overseas operator).
It is always a good idea to register your details with Smart Traveller before you depart, at www.smartraveller.gov.au.