On 30 January 2020, the World Health Organisation (WHO) declared Coronavirus (COVID-19) a public health emergency of international concern.
For all policies purchased after 7am (AEST) 31 January 2020, there is no cover for the cancellation of travel arrangements as a result of Coronavirus (COVID-19).
On 18 March 2020, the Australian Government upgraded its travel advice to 'Do Not Travel' (Level 4) for the entire world.
For all policies purchased after 9am (AEST) 18 March 2020, there is no cover for any claim which was a result of this event.
For more information regarding Coronavirus (COVID-19) and your RAC travel policy, please refer to the information below.
- Travel insurance information
- Travel insurance information for China and Iran
- Frequently asked Questions
We are currently experiencing a high volume of calls, so our wait times may be longer than usual. If you need to make a claim under your travel insurance policy, you can save time by lodging it online.
We have temporarily ceased Saturday trading hours at our RAC Travel centres but continue to trade as normal Monday to Friday. Find our branches and opening hours.