Here are some myRAC FAQ's
We have made some changes to further improve the security and privacy of our member's data, and this has meant we have migrated our members' accounts to a new system.
If you haven't accessed myRAC since November 1, 2020 this means your account hasn't migrated across and you will need to go through a short one time only registration process. Once you re-register, all your existing policies and information will be there like before.
If you have logged in since November 1, 2020, check your details and try again or alternatively, reset your password by clicking on the ‘Forgot your password?’ link on the login page.
You can register for myRAC by clicking on the ‘Register now’ link at the bottom of the login page. From there, simply follow the prompts to register your account and find your existing RAC products.
You may have received an email asking you to login to myRAC, before the 19th June 2021, to assist us in upgrading the way we manage myRAC accounts.
If you did log in before this date you can continue to login to myRAC using your usual details.
If you didn't manage to login before the 19th June 2021, no need to worry, you'll just need to go through a short one time only registration process by clicking on the ‘Register now’ link at the bottom of the login page. Once you re-register, all your existing policies and information will be there like before.
When logged into myRAC you can change your password anytime.
- Visit the "My Accounts" page and click on the "Change password" button
- You will be prompted to enter your old password and a new password (which is entered twice as a confirmation).
- After clicking "Change password", a message will confirm that the change has been made.
- Next time you login, you will use your new password.
If you have forgotten your password and cannot log in see "I forgot my password?"
When logged into myRAC, you can change your registered email address with the below steps. Remember this is your email address for logging in only, if you would like to change the email address for your policies with RAC change the email address in the "My profile" tab of myRAC.
- Visit the "My Accounts" page and click on the email link at the "My login details" section
- You will be prompted to enter your new email address
- A verification email will be sent out. Enter the code provided in the email.
- After clicking "Verify code", a message will confirm that the change has been made.
- Next time you login, you will use your new email address
Passwords can be changed by the registered user using the email account they registered for RAC. To reset your password navigate to the login page of myRAC, click "Forgot your password?" and follow the prompts.
Unfortunately, this is not possible. Due to privacy restrictions an online account can only be in a single individual's name. Any joint policies or accounts will be visible from both parties myRAC accounts.
Due to privacy and technical restrictions, an active valid email address is required to create an online account, as during the account set up (registration) process, we will send a verification email to the email address you supply so confirmation can be made by clicking the "Verify now" button.
To increase security, there is a minimum criteria for online passwords, your password must include:
- Minimum of 7 alpha numeric characters (A-Z, a-z, 0-9)
- At least 1 uppercase alpha
- At least 1 numeric character
Your email must be in a valid email address format e.g. email@example.com and it also must be unique, so you cannot use an email address that has already been registered by another person.
You can use the "Resend code" button to obtain a new verification email while on the verification page. Alternatively, you can restart the process by refreshing your browser.
Creating an online account is an extension of the services offered via our website; please refer to the 'Privacy' and 'Security' terms and conditions available on the website. To ensure your privacy, we have a registration process where we collect some information about you to compare to our records. Once a match is made with your existing information held by the RAC, you can set up your account by providing an email address and password. We will send a verification email to the email address you supply which should be opened and the "Verify now" button clicked as confirmation that you own the email address.
When you change your personal details in 'my profile' this will update your mailing address, email or phone number on your RAC membership and Insurance policies. Policy co-owners can update their own contact record, but only the policy holder can change the mailing address of any joint name policies.