Everything you need to know about how we’re responding to Coronavirus (COVID-19).

We're here for you

A message from our Group CEO

Accessing our services

We are closely monitoring advice from health authorities and adjusting our operations, to prioritise the health and safety of our people, our members and the wider community.

  • To assist us, we would like to ask you to please access our online services where you can. Our phone lines and call centres may be very busy during this time.

We are taking extra precautions in our stores, branches and across our services, including encouraging our people and members to maintain a distance of at least 1.5 metres at all times.

We may also ask you to provide the following information before we can assist you:

  • If you have recently travelled from overseas
  • If you have had any symptoms of Coronavirus (COVID-19) in the last 14 days
  • If you have been in contact with anyone who has Coronavirus (COVID-19) in the last 14 days

We apologise for any inconvenience these changes may cause, and thank our members for your continued support.

Please see below for other information relating to specific RAC services.

Impacts to our services

RAC Travel

We have temporarily ceased Saturday trading hours at our RAC Travel centres but continue to trade as normal Monday to Friday. Find our branches and opening times, or lodge a claim online.

More information and FAQs

RAC Parks and Resorts

We have made the decision to temporarily close our holiday parks and resorts until 30 April, 2020. We sincerely apologise for the inconvenience and disruption this will cause to upcoming holiday plans.

More information

RAC Insurance

More information

RAC Roadside Assistance, Auto Services and Tyres

Safety and service information

RAC Finance

We understand this is a difficult time for many Western Australian households. If you have a loan with us and are experiencing or preparing for financial hardship, we are here to help. Please send your inquiry to finance@rac.com.au.

RAC Security

We are temporarily unable to take your call on our Home Security line. However, if you leave us a voicemail or lodge an online enquiry, we will get back to you as soon as possible.

More information

RAC Home Repair & Maintenance 

Safety and service information

Do it online

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Battery Replacements

 

Book a battery replacement

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Car Servicing and Repairs

 

Book a service or repair

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Insurance

 

Make a claim

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Parks and Resorts

 

Booking enquiries

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Home Security

 

Security enquiries