We are encouraging our members to consider downloading the COVIDSafe app, to help protect our community against COVID-19 and ensure we can get back to normal life as soon as possible.
Our stores and branches are open, our call centres are still operating and our Roadside Assistance Patrols are still out on the roads, 24/7, keeping everyone moving.
The health and wellbeing of our people and our members is our number one priority and we’re following the latest advice from government and health authorities.
When you visit us
In line with government and heath advice, anyone entering our physical stores and branches will be required to:
- Sign-in via the WA Government's SafeWA app or through a paper-based contact register.
- Maintain a distance of 1.5 metres during any face-to-face support.
When we come to you
We have implemented some screening questions which will be asked when you call us. This is so we can keep everyone safe and determine how we respond in the best way for everyone.
Our team will be practicing safe distancing and maintaining increased hygiene measures.
Our Roadside Assistance Patrols are out on our roads keeping everyone moving. We're here if you need us, 24/7.
We're following the Government's latest hygiene advice which means our roadside mechanics are equipped with cleaning products and gloves to ensure everyone stays safe and healthy. We ask members to do the same and abide by the advice and keep a safe distance.
We're closely following the latest government and health advice, including maintaining contact registers, safe distancing and increased hygiene measures.
If you're interested in using our courtesy bus service, please enquire at the time of making your booking.
We understand this is a difficult time for many Western Australian families. If you have a loan with us and are experiencing or preparing for financial hardship, we are here to help. Please send us an enquiry and we’ll be in touch.