Request help
Get help online or call us on 13 11 11 to let us know where you are and what’s happened.
We’re here for you, whether you’re already a Roadside Assistance member or looking to join.
I don't have Roadside
Don’t worry, we can still help. Call to join now. Additional fees may apply.1
Call 13 11 11Reasons to get help online
Skip the phone queue
Jump straight into the online form. No waiting on the phone.
Concise and quick
We’ll step you through the process with simple questions. Easy to use.
Location made easy
Use a pin to mark your location so we can find you. Clear and accurate.How Roadside Assistance works
Whether you go online or call us
We'll send an SMS
This will confirm your request. Then it can take up to 60 minutes for us to arrive.
Stay safe
Please turn your hazard lights on while you wait with your vehicle.
Patrol will arrive
We’ll message you when we’re on the way, and call if there’s a delay. Then help will be there!
For deaf, hearing or speech impaired members
Contact the National Relay Service through your preferred call channel and provide them with our phone number 13 11 11.
Make a booking for later
If you know what's wrong with your car and don't need help right away, book a time that suits.
1If you need Roadside Assistance within 48 hours of joining, there’s a join-on-road fee of $200 as well as the relevant product fee. There’s a 14-day waiting period for extended benefits.
Please see the Roadside Assistance Entitlements Guide for full terms and conditions. MRB 723