Once you make a claim we will guide you through the process of getting your vehicle repaired. If you need essential temporary repairs to make your vehicle safe, secure or roadworthy, you can arrange them and we will pay for those repairs up to $750.
You can make your claim online 24/7 or call us on 13 17 03.
You can check your policy's excess amount online, on your schedule or in our Premium, Excess and Discount (PED) Guide.
Depending on your circumstances, you may need to pay more than one type of excess. We will tell you if any other excess applies based on your individual risk details and claim scenario.
We may ask you to pay the excess directly to us, or to our repairer or supplier, or we may deduct it from any settlement we make to you. At the time of lodging your claim, we’ll let you know how and when to pay your excess.
