Car Insurance Claim FAQ

If we assess your vehicle as not safe or economical to repair, it will be declared a total loss and our motor assessing team will contact you.

When your claim is settled, your policy may be cancelled as per the standard terms and conditions of your Product Disclosure Statement (PDS).

If you pay your annual premium by monthly instalments, any outstanding amounts will need to be paid on completion of your claim.

If your vehicle has been deemed a total loss, make sure you remove all personal items from your vehicle. In most cases, we’ll return your vehicle’s registration plates to the Department of Transport with a written-off vehicle notification form if applicable (WOVR).

We will contact you to discuss settlement and any additional documents needed to settle your claim. Any additional required documents can be sent with your claim number to:

Email: claims@rac.com.au
Fax: +61 8 9436 5100
Mail: RAC Claims, GPO Box C140, Perth WA 6839

If your vehicle has been deemed a total loss and it is still under finance, we’ll pay the amount owing to your financier first and you will receive payment for any remaining amount less deductions as stated in your Product Disclosure Statement.