Please advise us that you already have a repair quote when you lodge your claim. In some cases we may require a second quote from one of our approved repairers.
Once you have lodged your claim, you can send a copy of your repair quote and claim number to:
Email: claims@rac.com.au
Fax: +61 8 9436 5100
Mail: RAC Claims, GPO Box C140, Perth WA 6839
You can check your policy's excess amount online, on your schedule or in our Premium, Excess and Discount (PED) Guide.
Depending on your circumstances, you may need to pay more than one type of excess. We will tell you if any other excess applies based on your individual risk details and claim scenario.
We may ask you to pay the excess directly to us, or to our repairer or supplier, or we may deduct it from any settlement we make to you. At the time of lodging your claim, we’ll let you know how and when to pay your excess.
