How do I make a claim against my HCF policy?

If you have a hospital & medical claim - log into the HCF member portal online at or call 13 13 34, 7 days a week.

Extras claims can be processed by;

  • on the spot with providers who utilise the HICAPS system 
  • submitting a photo of your claim quickly and easily via the HCF app
  • visiting an HCF kiosk
  • downloading a claim form and send via post
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