Home Insurance Claim FAQ

Before repairs can begin, we’ll need to receive and review a repair quote. Following this, one of our claims specialists or our service provider will contact you to explain the repair process.

If you need to lodge your claim, you can make a claim online or call us on 13 17 03.

Once your claim has been reviewed by our claims team, we’ll advise if you need to get a repair quote. In most cases, we’ll arrange for our service provider to assess and quote on repairing the damage.

If you’re asked to get a repair quote, please ensure it includes the following:

• Business name, contact details and ABN.
• The cause of the damage.
• Detailed repair cost.
• If applicable, a description of the old and new items repaired or replaced.

If you’ve obtained a repair quote, you can forward a copy with your claim number to:

Email claims@rac.com.au
Mail RAC Claims, GPO Box C140, Perth WA 6839

Once received, we’ll review your quote and let you know the next steps for your claim.