What if there was a power surge?
If you believe damage was caused by a power surge, please retain the damaged item. Our assessor may need to see it in person to settle your claim.
More FAQs
When will I receive payment for my fence claim?
We’ll try to settle your fence claim as soon as possible. Once your claim is approved and processed, you should receive payment within seven business days.
Who do I contact if I need emergency assistance for storm damage?
If you require emergency assistance for storm damage, call the State Emergency Service (SES) anytime on 13 25 00.
How can I make an insurance claim?
There are three ways to make a claim on your insurance policy:
- Online 24/7. Once your claim is lodged we’ll advise you of the next steps.
- Call us on 13 17 03 and speak with a friendly claims specialist right here in WA.
- In person at the West Perth or Dianella Member Service Centre.
