Claims supporting documents | Insurance Claim FAQ

How do I send supporting documents to the claims team?

If you have been asked to supply supporting documentation for your claim, you can send it one of the following ways:

Email: claims@rac.com.au
Mail: RAC Claims, GPO Box C140, Perth WA 6839

Please clearly mark your claim number in your email and on all documents.

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How can I make an insurance claim?

There are three ways to make a claim on your insurance policy:

Online 24/7. Once your claim is lodged we’ll advise you of the next steps.
Call us on 13 17 03 and speak with a friendly claims specialist right here in WA.
In person at the West Perth or Dianella Member Service Centre.

How do I track my claim?

You can keep up-to-date with your claim through myRAC.

What are the opening hours and contact numbers for the claims team?

Claims are processed through our West Perth claims team. You can contact them on 13 17 03, seven days a week, from 7am to 8:30pm Monday to Friday, and 8:30am to 5pm on Saturday, Sunday and all public holidays (except Christmas and Boxing Day).

For emergency claims outside of our operating hours, please contact us on 13 17 03 for our emergency after-hours service.

We also have online claim forms available to 24/7 for some insurance policies. See what claim options are available to you via our make a claim section.

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How do I send supporting documents to the claims team?

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