Frequently Asked Questions

When logged into myRAC you can change your password anytime.

1. Visit the "My Accounts" page and click on the "Change my password" link on the left hand side of the screen
2. You will be prompted to enter your old password and a new password (which is entered twice as a confirmation).
3. After clicking "Save", a message will confirm that the change has been made.
4. Next time you login, you will use your new password.

If you have forgotten your password and cannot log in see "I forgot my password?"

When logged into myRAC, you can change your registered email address with the below steps. Remember this is your email address for logging in only, if you would like to change the email address for your policies with RAC change the email address in the "My profile" tab of myRAC.

1. Visit the "My Accounts" page and click on the "My login details" link at the bottom of the screen
2. You will be prompted to enter your new email address
3. After clicking "Save", a message will confirm that the change has been made.
4. Next time you login, you will use your new email address

To cancel your myRAC self-service account you will need to contact us on 1300 240 276. If you would like to cancel your policies with us, this is not currently available online, please call us on 13 17 03.

Unfortunately, this is not possible. Due to privacy restrictions an online account can only be in a single individual's name. Any joint policies or accounts will be visible from both parties myRAC accounts.

Passwords can be changed by the registered user using the email account they registered for RAC. To reset your password navigate to the login page of myRAC, click "Forgot my password" and follow the prompts.

During the account set up (registration) process, we will send a verification email to the email address you supply which should be opened and the "Verify now" button clicked, as confirmation that you own the email address.

Due to privacy and technical restrictions, an active valid email address is required to create an online account, as during the account set up (registration) process, we will send a verification email to the email address you supply so confirmation can be made by clicking the "Verify now" button.

To increase security, there is a minimum criteria for online passwords, your password must include:

• Minimum of 7 alpha numeric characters (A-Z, a-z, 0-9)
• At least 1 uppercase alpha
• At least 1 numeric character

Your email must be in a valid email address format e.g. name@domain.com and it also must be unique, so you cannot use an email address that has already been registered by another person.

You can use the "Resend verification email" link to obtain a new verification email, you will find this on the "My Accounts" page

Creating an online account is an extension of the services offered via our website; please refer to the 'Privacy' and 'Security' terms and conditions available on the website. To ensure your privacy, we have a registration process where we collect some information about you to compare to our records. Once a match is made with your existing information held by the RAC, you can set up your account by providing an email address and password. We will send a verification email to the email address you supply which should be opened and the "Verify now" button clicked as confirmation that you own the email address.

When you change your personal details in 'my profile' this will update your mailing address, email or phone number on your RAC membership and Insurance policies. Policy co-owners can update their own contact record, but only the policy holder can change the mailing address of any joint name policies.