Frequently Asked Questions

We’re changing the way we manage myRAC accounts to further improve the security and privacy of our member's data.

As part of the change, we’re encouraging members to verify their login details, by Saturday 19th June 2021, simply by logging in to myRAC.

If you don't manage to login before the above date, no need to worry, you'll just need to go through a short one time only registration process. Once you re-register, all your existing policies and information will be there like before.

No, all your RAC products and services will remain unchanged.

You can change your password anytime.

1. Log in to myRAC.
2. Select Edit your contact details.
3. In the section on Log-in details, select Edit.
4. Follow the instructions provided.

Yes, you can. To update your log-in address:

1. Log in to myRAC.
2. Select Profile.
3. Select Contact details.
4. Go to the section for Log-in details and select Edit.
5. Follow the instructions provided.

This is your email for logging in only. You may also wish to change your contact email.

You can make several changes online to your home, motor and other insurance policies held in your name plus having the option to change your banking details, update your collection date and renew your home or motor policy with a few simple clicks.

Unfortunately, this is not possible. Due to privacy restrictions an online account can only be in a single individual's name. Any joint policies or accounts will be visible from both parties myRAC accounts.

To update your password:

1. Log in to myRAC.
2. Select Profile.
3. Select Contact details.
4. Go to the section on Login details and select Edit.
5. Follow the instructions provided.

If you don’t receive your verification code email, you may need to check your spam or junk folder.

During the account set up (registration) process, we will send a verification email to the email address you supply which should be opened and the "Verify now" button clicked, as confirmation that you own the email address.

You need a valid email address to create a myRAC account.

To increase security, there is a minimum criteria for online passwords. Your password must include:

• a minimum of 8 alpha numeric characters (A-Z, a-z, 0-9)
• at least 1 uppercase and 1 lowercase character
• at least 1 numeric character
• at least 1 special character
• not contain 3 or more characters repeated one after another
• not contain Unicode characters

Your email can’t already have been registered by another person. It must be in a valid email address format, e.g. name@domain.com.

Not a problem. To get the verification email resent:

1. Log in to myRAC.
2. Select Profile.
3. Select Contact details.
4. In the section for Log-in details, select Edit to resend the verification email.
5. Get a new log-in email.

1. Go to myRAC and select Register now.
2. Enter a valid email address (e.g. name@domain.com). You'll use this to log in to myRAC in the future. You can't use an email address that's already been registered by another person. 
3. We’ll send a verification code to this email. Please enter this code and proceed to the next step. 
4. You'll be prompted to enter a few more details, including your name. Please use the name you used when you joined RAC, whether it was your full name or a nickname. Then we’ll check some information so you can get registered.

Creating an online account is an extension of the services offered via our website; please refer to the 'Privacy' and 'Security' terms and conditions available on the website. To ensure your privacy, we have a registration process where we collect some information about you to compare to our records. Once a match is made with your existing information held by the RAC, you can set up your account by providing an email address and password. We will send a verification email to the email address you supply which should be opened and the "Verify now" button clicked as confirmation that you own the email address.