What is an excess?
If you make a claim you may be required to pay an excess. An excess is an agreed dollar amount that is subtracted from each and every Insured Event — see the definitions of 'Excess' and 'Insured Event' in the Product Disclosure Statement for more information.
The default International Single Trip policy excess is $250 but this can be reduced to $100 or $0 for an increased premium or increased to $500 or $1,000 for a reduced premium at the time of purchase.
The default for our Domestic Single Trip policy is $100 but can be reduced to $0 for an increased premium at the time of purchase.
The default Annual Multi-Trip policy is $250 but this can be reduced to $100 or $0 for an increased premium at the time of purchase. Your excess will be shown on your certificate of insurance. Please note If you choose a higher excess it can reduce your premiums but it will affect the benefit you receive when you make a claim.
Some cover benefit limits or sublimits may be less than your total excess and therefore the insurer may not contribute anything to your claim.