Who do I contact if I get sick or injured while travelling overseas?
If something unexpected happens while You are overseas, We want to ensure We can help make it as stress free as possible. If You have an overseas medical emergency, contact Our assistance team immediately, 24 hours a day, 7 days a week on: +61 2 8055 1697 (reverse charges from the overseas operator).
If You:
- are hospitalised; or
- You are being treated as an outpatient and the total cost of any consultation or treatment will exceed $2,000
You, or a member of Your travelling party, should contact Us as soon as reasonably practicable. If You do not contact Us, and incur costs without Our consent, We may limit the amount payable under a claim, to the amount We would have paid towards any expenses (including medical) or for any evacuation/repatriation or airfares that have not been approved or arranged by Us.
You will need to keep all your medical reports and receipts from the doctors and or hospital. These documents will be needed to support your claim when it is lodged.
