Who do I contact if I get sick or injured while travelling overseas?
If you have an international RAC Travel Insurance policy and something unexpected happens while you are overseas, we want to help make it as stress free as possible. If you have an overseas medical emergency, contact the emergency assistance team immediately, 24 hours a day, 7 days a week on: +61 2 8055 1697 (reverse charges from the overseas operator).
If you:
- are hospitalised; or
- you are being treated as an outpatient and the total cost of any consultation or treatment will exceed $2,000;
then you, a member of your travelling party, or another person acting on your behalf, should contact the insurer as soon as reasonably practicable. If you do not make contact, and incur costs without the insurer's consent, they may limit the amount payable under a claim, to the amount they would have paid towards any expenses (including medical) or for any evacuation/repatriation or airfares that have not been approved or arranged by the insurer.
You will need to keep all your medical reports and receipts from the doctors and/or hospital. These documents will be needed to support your claim when it is lodged.