FAQs

Finding the right level of life insurance cover depends on your own individual circumstances. When deciding how much cover you need, you should consider your stage of life, whether you have dependants, your debt levels and the ongoing needs of your family and loved ones.

Here is an online calculator that may be able to help you.

For income protection insurance the level of income protection insurance cover available is limited to 75% of your income.

If you are a member of an Australian superannuation fund you might already have some life and income protection insurance cover, though typically the default option may only provide a fraction of the cover you need.

Australian superannuation plans also don’t normally include serious or critical illness insurance.

To work out if you need extra cover, check the insurance you have through your superannuation fund or employer.

No, however you may be asked some questions about your health and medical history.

Income protection insurance provides a monthly benefit when you cannot work due to sickness or injury. The level of income protection insurance cover available is limited to 75% of your income to a maximum of $10,000* per month.

Before receiving a benefit, you must be sick or injured for a minimum period of time, the Waiting Period. Benefits are not paid during the Waiting Period.

Once the Waiting Period has expired, benefits start being paid and will continue to be paid for the length of the Benefit Period, as long as you are still unable to work due to sickness or injury. Once benefits have been paid for the length of the Benefit Period, no more benefits for that sickness or injury will be paid, though you may qualify for further payments at another time for a different sickness or injury.

Yes, you are covered 24 hours a day, 365 days a year, as long as you’re residing in Australia when you apply and when you receive the Product Disclosure Statement and Policy Document. Note that your policy may not cover you in certain circumstances, like death or injury due to war.

There is a 30-day cooling-off period, where you can cancel your policy and receive a full refund if you change your mind.

Making a claim can be a difficult and emotional time. We aim to make the process as straightforward as possible with these simple steps:

For life insurance

1. Call or email us for a claim form:
Phone: 1800 069 922
Email: claims@lifeinsurance.rac.com.au

2. Mail your completed claims form to:
Claims Team, RAC Life Insurance Member Service
PO Box 5595
St Georges Terrace, Perth WA 6831

To process the claim we may need additional information, including medical documents or other information, for which the person making the claim may need to pay. When all relevant information is received and the claim has been approved by us, the Insured’s benefit will be paid.

For income protection insurance

To process the claim we may need additional information, including medical documents or other information, for which the person making the claim may need to pay. When all relevant information is received and the claim has been approved by us, we will start paying your benefit, after the expiry of the Waiting Period. The amount of monthly benefit payable is limited to 75% of your income to a maximum of $10,000* per month immediately prior to you ceasing work due to the sickness or injury.

AIA Australia Limited is an independent life insurance specialist with over 40 years of experience, and offers a range of products that protect the financial health and welfare of more than two and a half million Australians.

AIA Vitality is an award-winning health and wellness program that supports and rewards you for being healthy. Being part of AIA Vitality gets you access to great discounts on travel, gym memberships, fitness devices and healthy-eating programs to make getting healthy easy. 

AIA Vitality's award-winning health and wellness program takes you on a personal pathway to better health: you get to know your health, ways to improve it and enjoy the rewards for doing so.

• Complete your AIA Vitality Health Review to discover the state of your health. AIA Vitality members can earn AIA Vitality Points for completing this.
• Based on your Review, AIA Vitality suggests personal health goals. You select which of the recommended goals you would like to set. Using AIA Vitality partners to help you reach those goals will earn you points along the way.
• Getting healthier earns you the rewards. The more points you earn, the greater the rewards you get to enjoy.

To access AIA Vitality and its benefits, you will need to activate your AIA Vitality membership. Details on this are provided when you purchase an RAC Life protect, RAC Accident Protect or RAC Income Protect policy.

Your premium may be determined by the product you choose and the type and level of cover, age, gender, smoking status, the number of children covered and any discounts you may receive. 

You may also be required to take out a level of cover sufficient to meet the minimum premium. The premium amount includes government charges such as stamp duty and taxes.

As soon as we accept your application. This is known as your Policy Commencement Date and is shown on your Policy Schedule.

We will send you a Policy Schedule outlining your accepted benefits, Sum Insured, Policy Commencement Date and each cover’s Expiry Date.

Yes, your partner can apply and you can both enjoy a 5% joint-policy discount when you both take out cover on the same policy.

You have the option of making your premium payment fortnightly, monthly or annually, either by credit card or direct debit. It's up to you.

For life insurance

Yes. When you apply for RAC Life Protect or RAC Accident Protect cover you will be asked to nominate a beneficiary or beneficiaries should you die. You can nominate up to five persons to receive your benefit and the percentage of benefit they each receive.