We're always open to hearing from you, whether it's a compliment, suggestion or complaint. It is important for us to know what we do well and we're just as keen to know if we haven't met your expectations.

Where possible we’ll resolve your complaint straight away, if we can’t we’ll resolve it within 30 days and keep you informed of our progress every 10 business days.

For more information, please view our Complaint and Dispute Resolution Brochure (PDF 982KB)

*If your complaint relates to suspected unethical, illegal or fraudulent conduct please refer to the RAC Whistleblower Policy which includes contact information and reporting guidelines.

How to lodge a complaint

You can lodge a complaint with us in person, at one of our branches, by telephone, mail, email or online. Our contact details appear below.

Telephone
13 17 03

Mail
GPO Box C140, Perth WA 6839

Email
InsuranceMemberFeedback@rac.com.au

Lodge a complaint online

Australian Financial Complaints Authority

We’ll work with you to remedy any concerns however, if the matter is not resolved within 30 days, or you are dissatisfied with our response, you can refer it to the Australian Financial Complaints Authority (AFCA) and at no cost.

AFCA is an independent free service which resolves disputes between policyholders and their insurance companies, or uninsured claimants who have a dispute with an insurer in relation to motor vehicle property damage. AFCA will advise if they can assist. Any decision made by AFCA Australia will be binding on us if accepted by you. If you do not accept the decision, it is not binding and does not exclude other remedies. 

Telephone
1800 931 678

Mail
Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Email
info@afca.org.au

Web
afca.org.au