We're always open to hearing from you, whether it's a compliment, suggestion or complaint. It is important for us to know what we do well and we're just as keen to know if we haven't met your expectations.
Where possible we’ll resolve your complaint straight away, if we can’t we’ll resolve it within 30 days and keep you informed of our progress every 10 business days.
For more information, please view our Complaint and Dispute Management Policy (PDF 494KB)
How to lodge a complaint
You can lodge a complaint with us in person, at one of our branches, by telephone, mail, email or online. Our contact details appear below.
13 17 03
GPO Box C140, Perth WA 6839
Australian Financial Complaints Authority
We’ll work with you to remedy any concerns however, if the matter is not resolved within 30 days, or you are dissatisfied with our response, you can refer it to the Australian Financial Complaints Authority (AFCA) and at no cost.
AFCA is an independent free service which resolves disputes between policyholders and their insurance companies, or uninsured claimants who have a dispute with an insurer in relation to motor vehicle property damage. AFCA will advise if they can assist. Any decision made by AFCA Australia will be binding on us if accepted by you. If you do not accept the decision, it is not binding and does not exclude other remedies.
1800 931 678
Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Members with hearing or speech loss
If you need help lodging a complaint, contact us though the National Relay Service via accesshub.gov.au, stating you want to contact RAC on 13 17 03.
Alternatively, contact RAC through the National Relay Service by texting 0434 182 877 providing 13 17 03 as the number you want to call.
Your privacy and the privacy of your personal information are very important to us. To find out more about how we manage your personal information, visit rac.com.au/privacy.