Get ready to claim
You may need:
- Your policy number and personal details.
- Incident details (when, where and what happened).
- Who was involved, including their name, address and contact details.
- The registration details of any other boat or vehicle involved.
- The contact details for any witnesses.
Make your claim
Over the phone
Weekdays: 7am to 8:30pm Weekends: 8:30am to 5pm
After hoursWe can arrange emergency repairs or towing depending on your policy and cover.
In person
Claim at our West Perth, Dianella or Carousel member service centres.
Leave your claim with us
We’ll take care of your claim
Our local claims team will inform you of the next steps, which may involve where to take your boat and any excess you need to pay.
Boat insurance claims FAQs
If we decide to repair your boat we obtain competitive quotes from our chosen repairers. You can also ask a repairer of your choice to provide a quote.
Whichever repairer we choose, we guarantee the quality of the workmanship and materials authorised by us for the life of your boat, in addition to any other rights you may have.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Your boat is covered while in transit by road, rail or ship or on a trailer provided:
- Your boat is designed to be towed on the trailer.
- Your trailer is registered.
- The relevant legal requirements for towing are complied with.
We won’t cover transportation of your boat on a trailer that’s not properly designed for that purpose.
When the damage is such that you can’t use your boat, we’ll pay up to $1000 to tow your boat by road to the nearest approved repairer or to a safe location that we choose.
When you claim for loss or damage to your clothing or personal belongings in an incident covered under your policy and we accept your claim, we will pay up to $1500 for you to replace or repair the item(s). We do not cover money, cheques or financial transaction cards.
More information
View the relevant Product Disclosure Statement (PDS) and Premium, Excess and Discount Guide (PED) for more information about this cover.
These products are issued by RAC Insurance Pty Ltd.