Get ready to claim

You may need:

  • Your policy number or address and personal details.
  • Incident details (when and what happened).
  • Details of your building or contents which were lost or damaged.

Make your claim

Quick & easy


Available 24/7 Fastest way to claim

Claim online

Over the phone

Weekdays: 7am to 8:30pm Weekends: 8:30am to 5pm

We can arrange emergency repairs or assistance depending on your policy and level of cover.

Call 13 17 03

In person

Claim at our West Perth, Dianella or Carousel member service centres.


Leave your claim with us

We’ll take care of your claim

Our local claims team will review your claim and will let you know the next steps. We’ll keep you informed about any excess you may need to pay and whether we need to get your property assessed first.

Home insurance claims FAQs

Storm claims

General coverage

Claims process