Get ready to claim
You may need:
- Your policy number.
- The date and details of the treatment you are claiming for.
- Your original itemised invoices or receipts.
RAC Pet Insurance is underwritten by RACQ Insurance and all claims will be managed by them.
Please check the Combined PDS and FSG before you make a claim.
Please note: You must pay the vet treatment cost first and then claim reimbursement from RACQ Insurance. RACQ Insurance do not make direct payment to your vet.
Make your claim
Online
Available 24/7 Fastest way to claim
RACQ Insurance will contact you to advise next steps
Please note:
If this is your first claim with RACQ Insurance, they will contact your current and previous vet to obtain and review your pet’s full vet treatment history. Additional treatment notes are required to be provided for each illness or injury claim that is submitted.
What happens next
After submitting your claim
Your claim will be assessed. RACQ Insurance will let you know the outcome.
Pet insurance claims FAQs
You must pay the vet treatment cost first and then claim reimbursement from RACQ. We do not make direct payments to your vet.
Any illness or injury, including any symptoms or signs of an illness or injury, that your pet had and you knew about, or that a reasonable person in the circumstances could have been expected to know about:
- before your cover commences; or
- that present during any period where your pet is not covered under any RAC Pet Insurance policy.
A pre-existing condition includes any illness or injury, or symptoms or signs of an illness or injury, that present during any waiting period that applies to your pet, whether or not a vet had provided a diagnosis or any treatment prior to the policy starting.
RAC Insurance Pty Limited is authorised by RACQ Insurance Limited (ABN 50 009 704 152, AFSL 233 082) as an agent to issue RAC Pet Insurance. This information does not take your personal objectives, circumstances or needs into account. Read the Combined PDS and FSG (and SPDS where applicable) before making any decision. You can also access our TMD here. Pre-existing conditions, general exclusions, as well as waiting periods, may apply to the ailments and conditions stated. Any advice provided is general only and may not be right for you. Such general advice is provided by RAC, under its AFSL.
