Get ready to claim

You may need:

  • Your policy number.
  • The date and details of the treatment you are claiming for.
  • Your original itemised invoices or receipts.

RAC Pet Insurance is underwritten by RACQ and all claims will be managed by them.

Please check the Combined PDS and FSG before you make a claim.

Please note: You must pay the vet treatment cost first and then claim reimbursement from RACQ. RACQ do not make direct payment to your vet.


Make your claim

Quick & easy


Available 24/7 Fastest way to claim
RACQ will contact you to advise next steps

Claim online with RACQ

Over the phone

Weekdays: 7am to 7pm (AEST)
Saturday: 8:30am to 5pm (AEST)

Call RACQ 13 72 02

Please note:

If this is your first claim with RACQ, they will contact your current and previous vet to obtain and review your pet’s full vet treatment history. Additional treatment notes are required to be provided for each illness or injury claim that is submitted.


What happens next

After submitting your claim

Your claim will be assessed. RACQ will let you know the outcome.

Pet insurance claims FAQs

RAC Insurance Pty Limited is authorised by RACQ Insurance Limited (ABN 50 009 704 152, AFSL 233 082) as an agent to issue RAC Pet Insurance. This information does not take your personal objectives, circumstances or needs into account. Read the Combined PDS and FSG (and SPDS where applicable)  before making any decision. You can also access our TMD here. Pre-existing conditions, general exclusions, as well as waiting periods, may apply to the ailments and conditions stated. Any advice provided is general only and may not be right for you. Such general advice is provided by RAC, under its AFSL.