Have you been contacted by us about a reimbursement?
A recent review of RAC Insurance policies identified that an incorrect amount was charged to some of our members.
We are communicating directly with those affected and working to reimburse them as soon as possible.
We apologise for any inconvenience caused to members.
We're here to help
If you are eligible for a reimbursement, there is no need for you to do anything. We will contact you directly.
However, if you have any questions or you haven't received your reimbursement after three weeks from the date we contacted you, please contact us on 13 17 03.
If you've been asked to update your payment details, please do so using our member reimbursement form.
Our reimbursement form includes two-step verification as an extra level of security. The form will ask you to enter the unique Reimbursement ID included in the letter or email you received from us. After entering this you will receive a One-Time Passcode.
