Important notice for passengers who have been effected by the Mt Agung volcano incident in Bali, Indonesia and have a current RAC Travel Insurance policy

All claims relating to the Mt Agung volcano incident will be assessed based on your circumstances and in accordance with the Product Disclosure Statement (PDS) applicable to your policy level.

Ash emissions from 25 November 2017 onwards have caused disruptions to flights with Denpasar airport closed. 

If your policy was purchased before 7am (AEST) on 23 September 2017

If you have commenced your trip and your transport has been delayed/cancelled there may be coverage for reasonable additional expenses for travel, accommodation or meals. All policy limits, conditions and exclusions will apply to any claim lodged. 

What to do: Please contact your transport provider (eg. Airline) to assist with re-arranging your flights. For additional accommodation please check with your hotel if you can extend your stay. You then make a claim after you have made alternative travel arrangements. Your claim will be reviewed for consideration following the additional out of pocket expenses incurred by you.

If you have not commenced your trip and your transport has been cancelled, delayed or rescheduled you may have coverage for cancellation or the rearrangement of your trip (if this is less than the cancellation cost).

What to do: You will need to contact your travel agent or transport provider to obtain any applicable refund, credit or confirmation of cancellation fees applicable. Your travel provider may offer free options to rearrange your travel. 

  Visit here for more information on how to make a claim.

If you purchased your policy after 7am (AEST) on 23 September 2017 

Our travel insurance policy does not provide cover for a 'known event'. This means any event that is public and has media coverage. 

If you purchased your policy after 23 September 2017 we would expect this was done with knowledge of the current volcanic event and therefore there would be no coverage for any claim which was a result of this event. 

The alert level of the National Disaster Management Authority for Indonesia is closely monitored and can change level with little warning. For the most up-to-date information, visit Smartraveller Mount Agung Volcano updates. 

Contact your airline for up-to-date information and advice on rearranging your travel plans. Monitor local media reports, follow the instructions of local authorities, and stay outside the exclusion zone around the crater.