*This is a rough guide only. The charging speed depends on many factors, including charging level and model, charging ports, plugs and cables, on-board charging capacity and battery size, battery state of charge (SoC), the temperature of the battery and electrical architecture. If your charger is operating at full capacity, the 7.4 kW model will add up to 40 km of range per hour of charge, and the 22 kW model will add up to 100 km of range per hour of charge.
1. DEFINITIONS
‘Client’ – means the enquirer or purchaser of the equipment named in the Home EV Charger Proposal.
‘Company’ – RAC Security Services (WA) Pty Ltd (ACN 096 235 200).
‘Equipment’ – goods and items of equipment detailed in the Home EV Charger Proposal or as varied by the Client and agreed by the Company.
‘Installer’ – the person who is nominated by the Company to install the Equipment and who installs the Equipment for the Client.
‘RAC Group’ – means the Company and its related and subsidiary companies, including RAC Insurance Pty Ltd.
‘Home EV Charger Proposal’ – means the document described as such to which these terms and conditions are attached and form part of.
‘EV’ – means Electric Vehicle.
'Business Day’ means any day other than a Saturday, Sunday or a public holiday in Western Australia.
2. VALIDITY
2.1 The Home EV Charger Proposal remains valid for a period of thirty (30) days from the date of the Home EV Charger Proposal (Validity Period). The Company reserves the right to issue a new Home EV Charger Proposal upon expiry of the Validity Period and the Client will have the opportunity to accept or reject any revised Home EV Charger Proposal.
2.2 The price shown in the Home EV Charger Proposal is inclusive of workmanship, materials and Equipment and GST.
2.3 The Company reserves the right to issue a new Home EV Charger Proposal in the event new taxes, statutory charges and fees are imposed by Government and/or Statutory Authorities, or price increases are imposed by suppliers of any of the materials, Equipment or labour. For the avoidance of doubt, this clause will not affect any existing Home EV Charger Proposal with a current Validity Period.
2.4 The Company, acting reasonably, reserves the right to revise these terms and conditions provided that any revision that is detrimental to the Client will be notified to the Client prior to taking effect, and the Client will have the right to terminate the Home EV Charger Proposal without penalty.
2.5 Any cancellation by the Client or requests to vary an existing Home EV Charger Proposal to must be notified by the Client to the Company in writing no less than 7 days prior to the agreed installation date.
2.6 If the Company agrees to accept any variations to the order requested by the Client, the Company will issue a new Home EV Charger Proposal containing any additional costs associated with the Client’s variation request.
2.7 Where the new Home EV Charger Proposal is accepted by the Client, the Client shall:
(a) make immediate payment to the Company for any increase in deposit amount required to ensure the deposit provided to the Company remains at 30%; and
(b) upon installation, pay the balance of the purchase price referred to in the new Home EV Charger Proposal.
3. PAYMENT
3.1 The Client shall pay a deposit of 30% of the price shown in the Home EV Charger Proposal to the Company upon acceptance of the Home EV Charger Proposal.
3.2 The Client shall, upon completion of installation, pay the balance of the purchase price referred to in the Home EV Charger Proposal. The Company will contact the Client to arrange payment of the balance of the purchase price.
4. INSTALLATION
4.1 In order to commence and complete the installation, the Installer requires access to the Client’s property on a nominated Business Day between 0700 hours and 1700 hours and the Home EV Charger Proposal is based on work being carried out during these hours.
4.2 The Client warrants and agrees that on the day of installation:
4.2.1 the Client will make all necessary arrangements to ensure the Installer will have adequate access to the external driveway and it will be clear for the Installer to park and access their vehicle for equipment and tools;
4.2.2 the Client will be present during the installation. Where the Client is unable to be present during the installation, the Client must inform the Company at least 24 hours beforehand so that the installation can be rescheduled;
4.2.3 children under the age of 18 will be appropriately supervised during the installation process at all times by an adult;
4.2.4 all pets will be appropriately controlled, contained or secured so as to not cause a nuisance at the installation site during the installation process;
4.2.5 all trip hazards, bulky or heavy items including, but not limited to, boxes, equipment, pots, straps, strings, bags, footwear and debris will be cleared from the installation site. The Installer will not be responsible for moving or damage to the Client’s furniture of valuables which are obstructing access to the installation site;
4.2.6 the Installer will not work in crawl spaces, on roofs or in lofts if it is deemed unsafe by them to do so;
4.2.7 the Client’s mobile phone battery will be sufficiently charged for any required mobile application(s) to be installed; and
4.2.8 the Client will have WiFi login details available for any required mobile application(s) to be installed.
4.3 Installation times quoted to the Client for commencement of installation are estimates only. To the maximum extent permitted by law, the Company shall not be liable for any loss or damage howsoever arising due to any delay or failure by the Company to commence installation on the date or at the time quoted to the Client in the Home EV Charger Proposal.
4.4 Without limiting clause 5.1, the Company shall not be liable for any loss sustained by the Client through delay in delivery of the Equipment where such delay shall have been caused or arise from events outside of the reasonable control of the Company, including, but not limited to, the failure of suppliers or lack of available shipping or transport.
4.5 To comply with legislative requirements, a home must be residual-current device (‘RCD’) protected before any new electrical work can be completed. If it is assessed that an RCD is required, additional costs for the RCD including installation and any associated labour can be added onto this Home EV Charger Proposal by the Company, but acting reasonably, unless otherwise stated. This cost may vary depending on the complexity of the installation on the day. Should the home not be RCD protected, the Client must be aware that the power may be interrupted during the installation, and would require other arrangements to be made for the power supply.
5. CANCELLATIONS
5.1, the Company shall not be liable for any loss sustained by the Client through delay in delivery of the Equipment where such delay shall have been caused or arise from events outside of the reasonable control of the Company, including, but not limited to, the failure of suppliers or lack of available shipping or transport.
6. OWNERSHIP AND RISK
6.1 Ownership of Equipment will pass to the Client on the date the Client pays for the Equipment in full, in accordance with the terms of this agreement.
6.2 Risk of loss, damage or theft to the Goods will pass to the Client upon completion of installation of the Goods to the Client’s property.
7. WARRANTY
7.1 The Company guarantees the quality of the Equipment for the duration of the warranty periods set out in this clause subject to the following terms and conditions.
7.2 Subject to this clause 7, the Company’s supplied Equipment and workmanship warranty details apply from the date of installation for the following periods:
(a) Equipment – 24 months equipment warranty
(b) Installation workmanship – 24 months workmanship warranty
7.3 The Client must immediately notify the Company of any Equipment defects either in writing or by telephone. The notification must also specify the date of installation and Equipment serial number.
7.4 Upon receiving a notice of defect, the Company reserves the right to inspect the Equipment at the Client’s property, at the Company’s cost. The Client must cooperate fully with the Company’s investigation of the claim.
7.5 If a defect covered by this warranty is found, the Company will either repair the defective Equipment or replace it with new or refurbished Equipment.
7.6 The Company’s hours of work to rectify and/or replace defective Equipment under the warranty claim are 0700 hours to 1700 hours on a nominated Business Day and as agreed with the Client.
7.7 If the Company is unable to repair or replace the defective Equipment, the Company will refund the purchase price of the defective Equipment.
7.8 This warranty does not extend to cover:
(a) any Equipment defects in relation to all other equipment at the installation location; or
(b) any claims arising from failure to operate the Equipment in accordance to the instruction manual, fair wear and tear in the use of the Equipment or from misuse of the Equipment by the Client or anyone on the Client property and/or any consequential loss howsoever arising from such claims; or
(c) any claims arising from any fault in connection with the existing wiring of the property of the Client that was in place prior to installation of the Equipment and faults with the wiring which are not caused by the Company during installation; or
(d) the Equipment or any part thereof if it has been subject to service, alteration, repair or technical alteration by parties other than the Company or its authorised representatives; or
(e) Equipment supplied or installed by parties other than the Company or its authorised representative
7.9 Any workmanship costs incurred outside of the workmanship warranty at the time the replacement and/or repairs are carried out will be paid by the Client at the hourly labour rate current at that time for the Company.
7.10 The Client shall notify the Company of any proposed structural alteration to the premises following installation of the Equipment, which involves any alterations to the Equipment and its installation. Any alterations to the Equipment and its installation shall be carried out by the Company at the Client expense.
7.11 Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
(a) to cancel your service contract with us; and
(b) to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods.
If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund or any unused portion.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. These guarantees are in addition to other rights and remedies which may be legally available.
8. MAINTENANCE
8.1 The Company recommends to the Client that the Equipment installed should be inspected and/or serviced every year. The Company offers this service to the Client at a fixed price to be quoted at the time of service. The Client must carry out any maintenance on the Equipment in accordance with the manufacturer’s maintenance requirements for the Equipment, which can be arranged by the Company.
8.2 The Company will not pay for any maintenance on the Equipment, which will be at the Client’s expense.
9. LIABILITY AND DISCLAIMER
9.1 To the maximum extent permitted by law (including under Australian Consumer Law), the Company will not accept any liability whatsoever for loss, damage or injury in relation to, any direct, indirect, punitive, incidental, special, or consequential losses or damages (unless such loss or damage is reasonably foreseeable resulting from a failure to meet a consumer guarantee), any loss of income, profits, goodwill, data, use of money, or any other loss or damages of any kind arising (whether in contract, tort [including negligence], strict liability, statute or otherwise) out of, or in any way connected with the installation of the Equipment or where the Equipment has been installed.
9.2 In the event the Company does accept liability, the Company’s liability under this warranty is limited to the repair, replacement or refund of the defective Equipment, except as otherwise provided by the Australian Consumer Law.
9.3 The Client acknowledges that the Home EV Charger customer instructions and acceptance certificate forms part of the acceptance of these Conditions and is to be signed and completed by the Client following installation.
10. PRIVACY STATEMENT
10.1 The RAC Group Privacy Policy is detailed in its website by visiting rac.com.au/about-rac/site-info/privacy or by phoning 1300 360 504 and selecting 0 on the options. Should a copy of the statement be required this may also be requested any time during RAC office hours.
