It depends on the circumstances of the claim. When you lodge your claim we'll advise how and when your excess needs to be paid.
You may not have to contribute an excess towards your claim if we determine the incident was solely the fault of a third party (not the person in charge of your vehicle at the time of the incident) and you provide us with the third party’s name, vehicle registration number and contact details.
We will determine liability after we are in possession of all the relevant facts.
We may ask you to pay your excess directly to us, to our repairer/supplier or deduct it from any settlement we make to you.
Please refer to our Premium, Excess and Discount (PED) Guide.
Please arrange a quote through your choice of caravan repairer and send the quote to assessing@rac.com.au with the claim number in the subject line.
Please contact us on 13 17 03 and depending on the damages we will advise of next steps.
If your caravan or trailer has been deemed a total loss, make sure you remove all personal items from your caravan. In most cases, we’ll return your caravan registration plates to the Department of Transport. We will contact you to discuss settlement and any additional documents needed to settle your claim.
Any additional required documents can be sent with your claim number to:
If your caravan needs to be towed as you can no longer tow it, call 13 17 03 and we will arrange towing to the nearest approved repairer or to a safe location that we choose.
We will pay up to $2000 to replace the keys and locks to your caravan or your trailer when you have been permanently deprived of your keys because they have been lost or stolen. Please contact us on 13 17 03 and we will advise of the process for key/lock replacement.
If your caravan has been deemed a total loss and it is still under finance, we’ll pay the amount owing to your financier first and you will receive payment for any remaining amount less deductions as stated in your Product Disclosure Statement.
An excess is the amount that you’re required to pay when you make a claim. This is the amount you agreed to when you purchased your policy.
You can check your policy's excess amount online, on your schedule or in our Premium, Excess and Discount (PED) Guide.
Depending on your circumstances, you may need to pay more than one type of excess. We will tell you if any other excess applies based on your individual risk details and claim scenario.
If your caravan or trailer has been deemed a total loss, we will return your registration plates to the Department of Transport. Refunds can be obtained from the Department of Transport approximately one calendar month after you have received your total loss confirmation letter from us. You can find your nearest Department of Transport centre on their website.
When you purchase a replacement vehicle please contact us on 13 17 03 to arrange your new cover.
