Do I have to pay an excess when I make a claim?
When you make your claim, we'll let you know how and when your excess needs to be paid.
You won’t have to pay an excess towards your claim if both:
- The incident was solely the fault of the other person (not the person in charge of your car at the time of the incident).
- You provide us with enough information so we can identify the ‘at fault’ driver, including their name, vehicle registration number and contact details.
No excess applies if damaged windscreen or window glass is repaired (and not replaced).
Refer to the Premium, Excess and Discount (PED) Guide for more information.
