What if my vehicle needs to be towed?
If your vehicle is not driveable call 13 17 03 and we will arrange towing to the nearest approved repairer or to a safe location that we choose.
More FAQs
What is open driver cover?
Open driver cover means anyone is covered to drive your car, ride your motorcycle or tow your caravan/trailer as long as they have your permission and are following the conditions of their licence and your policy.
Terms, conditions and excesses may apply. Please see your Product Disclosure Statement (PDS) for more information.
What is an excess?
An excess is the amount that you’re required to pay when you make a claim. This is the amount you agreed to when you purchased your policy.
You can check your policy's excess amount online, on your schedule or in our Premium, Excess and Discount (PED) Guide.
Depending on your circumstances, you may need to pay more than one type of excess. We will tell you if any other excess applies based on your individual risk details and claim scenario.
