If your vehicle has been deemed a total loss, make sure you remove all personal items from your vehicle. In most cases, we’ll return your vehicle’s registration plates to the Department of Transport with a written-off vehicle notification form if applicable (WOVR).
We will contact you to discuss settlement and any additional documents needed to settle your claim. Any additional required documents can be sent with your claim number to:
Email: claims@rac.com.auYou can check your policy's excess amount online, on your schedule or in our Premium, Excess and Discount (PED) Guide.
Depending on your circumstances, you may need to pay more than one type of excess. We will tell you if any other excess applies based on your individual risk details and claim scenario.
