If your vehicle has been deemed a total loss, make sure you remove all personal items from your vehicle. In most cases, we’ll return your vehicle’s registration plates to the Department of Transport with a written-off vehicle notification form if applicable (WOVR).
We will contact you to discuss settlement and any additional documents needed to settle your claim. Any additional required documents can be sent with your claim number to:
Email: claims@rac.com.auThe excess is the amount you need to pay towards settlement of any claim. Sometimes there are additional excesses, for example, for young drivers.
When you get a quote, you can choose a lower or higher basic excess. Choose a basic excess amount between $400 and $2000 that's appropriate for you, taking into consideration any limits of any additional or optional benefits.
