Claims can be lodged either online, by phone, or by email. If lodging by phone or email the applicable claim form will be provided for completion together with details of the documentation that needs to be provided.
Providing the information needed helps the insurer to make a timely and accurate decision about your claim. You can contact us either during your trip or once you have returned and we will guide you through the process. The insurer will not be able to process your claim unless you provide us with all of the necessary information. Full details should be submitted within 30 days of your return.
For all claims, evidence of the medical condition treated, incident or loss must be supported by the relevant documentation e.g. police report, medical report, receipts, proof of ownership etc. If you cannot provide it, then the insurer may reduce or refuse to pay your claim.
1300 209 352
RAC Travel Insurance Claims
GPO Box 4616