Travel Insurance

Claims can be lodged either online, by phone, or by email. If lodging by phone or email the applicable claim form will be provided for completion together with details of the documentation that needs to be provided.

Providing the information needed helps the insurer to make a timely and accurate decision about your claim. You can contact us either during your trip or once you have returned and we will guide you through the process. The insurer will not be able to process your claim unless you provide us with all of the necessary information. Full details should be submitted within 30 days of your return.

For all claims, evidence of the medical condition treated, incident or loss must be supported by the relevant documentation e.g. police report, medical report, receipts, proof of ownership etc. If you cannot provide it, then the insurer may reduce or refuse to pay your claim.

Phone:
1300 209 352

Web:
Claim online

Email:
racclaims@tmnfatravelinsurance.com.au

Mail:
RAC Travel Insurance Claims
C/- TMNFA
GPO Box 4616
Sydney 2001

R.A.C. Travel Services Pty Ltd (ABN 17 009 164 176, AR No. 228577) (RAC) is an authorised representative of the RAC Travel Insurance insurer Tokio Marine & Nichido Fire Insurance Co., Ltd. (ABN 80 000 438 291, AFSL 246 548) (Tokio Marine). Tokio Marine Management (Australasia) Pty Ltd (ABN 69 001 488 455, AR No. 1313066) is an authorised representative of Tokio Marine, and administers RAC Travel Insurance as the managing agent on behalf of Tokio Marine.

Terms, conditions (including eligibility criteria), exclusions, limits and sub-limits apply. Any advice is general advice only, and does not take into account your specific objectives, financial situation or needs. Before you purchase, please consider the Combined Product Disclosure Statement (PDS) / Financial Services Guide (FSG) and Target Market Determinations (TMDs) available on the RAC website, or on request from RAC.