Your claims checklist

For all claims, evidence of the medical condition treated, incident or loss must be supported by the relevant documentation e.g.

You may need:

  • Police report
  • Medical report
  • Receipts
  • Proof of ownership

If you can't provide relevant documentation, then we may reduce or refuse to pay your claim. Full details should be submitted within 30 days of your return.


Make your claim

Quick & easy


Available 24/7 Fastest way to claim
We'll contact you to advise next steps

Claim online


Scan all your claim documents and email them to:



You can post your claims documents to: RAC Travel Insurance Claims C/- TMNFA GPO Box 4616 Sydney 2001

Claim forms

Please note

If you purchased your travel insurance policy prior to 8 July 2016, please contact us on 1300 655 179 for more information on how to make a claim.

Travel insurance claims FAQs