1

Your claims checklist

For all claims, evidence of the medical condition treated, incident or loss must be supported by the relevant documentation e.g.

You may need:

  • Police report
  • Medical report
  • Receipts
  • Proof of ownership

If you can't provide relevant documentation, then we may reduce or refuse to pay your claim. Full details should be submitted within 30 days of your return.

2

Make your claim

Quick & easy

Online

Available 24/7 Fastest way to claim
We'll contact you to advise next steps

Claim online

Email

Scan all your claim documents and email them to:
racclaims@tmnfatravelinsurance.com.au

Email

Post

You can post your claims documents to: RAC Travel Insurance Claims C/- TMNFA GPO Box 4616 Sydney 2001

Claim forms

Please note

If you purchased your travel insurance policy prior to 8 July 2016, please contact us on 1300 655 179 for more information on how to make a claim.

Travel insurance claims FAQs