It’s important that you read and understand these documents.

Combined Product Disclosure Statement (PDS) and Financial Services Guide (FSG)

What's this?
Policies
Commenced on or after 28 August 2024
Renewals
Renewed on or after 25 September 2024

Premium, Excess and Discount Guide (PED Guide)

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Policies
Commenced on or after 4 October 2024
Renewals
Renewed on or after 1 November 2024

Legal Rights and Obligations Guide (LRO Guide)

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Policies
Commenced on or after 14 November 2023
Renewals
Renewed on or after 14 November 2023

Target Market Determination (TMD)

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Policies
Commenced on or after 25 August 2021
Renewals
Renewed on or after 22 September 2021

Direct Debit Request Service Agreement (DDRSA)

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Updated 19 March 2023

Privacy

RAC use and require your personal information to consider your insurance application and any subsequent application for insurance and to issue your policy. We also use your personal information in the course of administering and managing the products and services you and other members have with us, including for dealing with any complaints and claims. This may include the use of your details to administer a claim by another party. For the purposes of doing so, your personal information may be passed to, or received from, a joint policyholder, RAC’s assessors, investigators, repairers, suppliers and/or contractors, other insurance companies, insurance reference bureaus, law enforcement agencies, our related companies, legal and professional advisers, IT providers, and their agents, some of whom may be overseas.

The RAC may also use your personal information to tell you about other RAC Group products and services. Your personal information may be passed to other entities for promotional purposes. These entities may be associated with the RAC, operate under RAC's Brand, or be agents, contractors or allied organisations. You may tell the RAC not to use your personal information for these promotional purposes at any time by contacting us on 13 17 03.

If the interest of a financier is noted on your policy, you consent to the RAC providing details of your policy and its currency to the financier.

If you would like to review or correct the personal information the RAC Group has about you, or if you wish to make a complaint, please call 13 17 03. For further information, see the RAC Group privacy policy at rac.com.au

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