Pet Insurance FAQs
You must pay the vet treatment cost first and then claim reimbursement from us. We do not make direct payment to your vet.
Claiming is easy. Visit our make a claim page and follow the steps provided.
You can buy a Pet Insurance policy online or over the phone on 13 17 03.
RACQ are the Royal Automobile Club of Queensland and have been helping Queenslanders for over 110 years, building a highly trusted brand.
RAC Pet Insurance covers the cats and dogs in your family. View the features and benefits here.
Any illness or injury, including any symptoms or signs of an illness or injury, that your pet had and you knew about, or that a reasonable person in the circumstances could have been expected to know about:
- before your cover commences; or
- that present during any period where your pet is not covered under any RAC Pet Insurance policy.
A pre-existing condition includes any illness or injury, or symptoms or signs of an illness or injury, that present during any waiting period that applies to your pet, whether or not a vet had provided a diagnosis or any treatment prior to the policy starting.
^‘Illness and injury’ cover covers 80% of vet costs, less any relevant excess, up to an annual limit of $12,000. Conditions, limits and exclusions apply. RAC Insurance Pty Limited is authorised by RACQ Insurance Limited (ABN 50 009 704 152, AFSL 233 082) as an agent to issue RAC Pet Insurance. This information does not take your personal objectives, circumstances or needs into account. Read the PDS (and SPDS where applicable) before making any decision. You can also access our TMD here. Pre-existing conditions, general exclusions, as well as waiting periods, may apply to the ailments and conditions stated. Any advice provided is general only and may not be right for you. Such general advice is provided by RAC, under its AFSL.
*Roadside Assistance and Rewards members receive a discount on insurance once they’ve been a member for at least five consecutive years. Members who only have insurance don’t get membership discounts on our insurance cover. Only individuals can become members of the RAC. Membership does not apply to associations, entities, or superannuation funds. For more information see the PDS and the policy PED Guide (inside the PDS).
