Pet Insurance FAQs
You must pay the vet treatment cost first and then claim reimbursement from us. We do not make direct payment to your vet.
Claiming is easy. Visit our make a claim page and follow the steps provided.
RACQ are the Royal Automobile Club of Queensland and have been helping Queenslanders for over 110 years, building a highly trusted brand.
RAC Pet Insurance covers the cats and dogs in your family. View the features and benefits here.
Any illness or injury or symptoms or signs of an illness or injury that your pet suffered or had in any form before your first RAC Pet insurance policy started or any symptoms or signs of the condition, that occur during any applicable waiting period – whether or not a vet has diagnosed or treated it before your first policy started.
*Discount applies to the first year of insurance only. ‘Illness and injury’ cover covers 80% of vet costs, less any relevant excess, up to an annual limit of $12,000. Conditions, limits and exclusions apply. RAC Insurance Pty Limited is authorised by RACQ Insurance Limited (ABN 50 009 704 152, AFSL 233 082) as an agent to issue RAC Pet Insurance. This information does not take your personal objectives, circumstances or needs into account. Read the PDS (and SPDS where applicable) before making any decision. You can also access our TMD here. Pre-existing conditions, general exclusions, as well as waiting periods, may apply to the ailments and conditions stated. Any advice provided is general only and may not be right for you. Such general advice is provided by RAC, under its AFSL.