- Stay safe
Make sure you and your family are safely off the road. For emergency help or if anyone is injured, call 000.
You must also immediately report any theft, attempted theft or malicious damage to the police.
- Get the details
It could be quicker quicker and easier if you have following information when making a claim:- Other drivers – name, contact details and insurance details.
- Witnesses – name and contact details, as well as any dash cam footage.
- Other vehicles – registration, make and model.
- If you need to get your car towed
For comprehensive or third party fire and theft – if the damage is such that you can’t use your car, we’ll pay for the reasonable cost of towing your car (and any caravan or trailer attached to it) from the scene of the incident to the nearest approved repairer or to a safe location that we choose.
For third party insurance – you can still get your car towed but you’ll need to cover the cost as it isn’t covered by that policy. Call us on 13 17 03.
Get ready to claim
You may need:
- Your policy number or rego.
- Incident details (when, where and what happened).
- Contact details of anyone involved, including witnesses.
- Rego numbers of any other vehicles involved.
- Receipts for any expenses that are covered under your policy.
If we need more information, we’ll let you know after you make a claim.
Make your claim
Online
Available 24/7 Fastest way to claim
Comprehensive car insurance members can now claim for their windscreen in around 5 minutes*
Over the phone
Weekdays: 7am to 8:30pm Weekends: 8:30am to 5pm
After hoursWe can arrange emergency repairs or towing depending on your policy and cover.
In person
Claim at our West Perth, Dianella or Carousel member service centres.
Leave your claim with us
We’ll take care of your claim
Our local claims team will review your claim and will let you know the next steps. We’ll keep you informed about any excess you may need to pay and whether we need to get your property assessed first.
Car insurance claims FAQs
We can arrange a hire car for you if you’ve added our optional hire car after accident benefit to your Comprehensive policy, or if your car is not available to you as a result of fire, theft or attempted theft (not available to Third party policy holders).
Please let us know on 13 17 03 if you need a hire car when you lodge your claim.
You can refer to your Product Disclosure Statement (PDS) for information about the limits that apply.
More information
View the relevant Product Disclosure Statement (PDS) and Premium, Excess and Discount Guide (PED) for more information about this cover.
These products are issued by RAC Insurance Pty Ltd.
*5 minute timeframe is based on members who already have a myRAC account, if you need to register for myRAC it may take longer.
