Get ready to claim

You may need:

  • Your policy number or rego.
  • Incident details (when, where and what happened).
  • Contact details of anyone involved, including witnesses.
  • Rego numbers of any other vehicles involved.
  • Receipts for any expenses that are covered under your policy.

If we need more information, we’ll let you know after you make a claim.


Make your claim

Quick & easy


Available 24/7 Fastest way to claim
Comprehensive car insurance members can now claim for their windscreen in around 5 minutes*

Claim online

Over the phone

Weekdays: 7am to 8:30pm Weekends: 8:30am to 5pm

We can arrange emergency repairs or towing depending on your policy and cover.

Call 13 17 03

In person

Claim at our West Perth, Dianella or Carousel member service centres.


Leave your claim with us

We’ll take care of your claim

Our local claims team will review your claim and will let you know the next steps. We’ll keep you informed about any excess you may need to pay and whether we need to get your property assessed first.

Car insurance claims FAQs

*5 minute timeframe is based on members who already have a myRAC account, if you need to register for myRAC it may take longer.