How do I make an insurance claim?
Your claiming options can vary depending on the policy that you want to claim on. The easiest way to check what your options are is to visit our policy specific claims help pages.
More FAQs
How do I update my policy with details of my new car?
You don’t have to cancel your current car insurance policy if you get a new car. You can simply modify your old policy. When you update your car details online, you might need to pay for a higher premium or you might get a refund if the new premium is lower.
How do I update my car insurance policy with my new address?
If you have changed your address or keep your car in a different place or suburb, you need to let us know. It may affect your premium so you might have to pay a little more or you may get a refund.
How do I update my bank account details for my insurance policy?
There are many reasons that you might want to change your details. Maybe you want to close an account and start payments from a new one. Perhaps you want to consolidate your payments so that they all come from one bank account. You can even choose seperate bank accounts for each insurance policy. If you need to change your bank details, you will need to change them on each policy that you want to be using the new bank details for. For example, you can’t just change it for a car insurance policy and then expect it to automatically be updated on your home policy.
How do I get my car insurance certificate of currency?
A Certificate of Currency is a document that confirms a current policy is in place as of the date of issue, and lists the details of the insurance policy. It is often required by Third parties to provide evidence that you have the appropriate cover for the asset or business.
