FAQs | Life insurance

What if I change my mind?

There is a 30-day cooling-off period, where you can cancel your policy and receive a full refund if you change your mind.

To cancel your policy within the cooling-off period, please contact our life insurance consultants by emailing enquiries@lifeinsurance.rac.com.au or phoning 1800 069 922 or writing to:

RAC Life Insurance Member Services
PO Box 5595
St Georges Terrace, Perth WA 6831

The cooling-off period starts from the date you receive your policy documents from us or the end of the fifth day after we send these documents to you. The cooling-off period automatically ends if you make a claim.

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Am I already covered by my superannuation fund?

If you are a member of an Australian superannuation fund you might already have some life and income protection insurance cover, though typically the default option may only provide a fraction of the cover you need.

Australian superannuation plans also don’t normally include serious or critical illness insurance.

To work out if you need extra cover, check the insurance you have through your superannuation fund or employer.

When does my cover start?

As soon as we accept your application. This is known as your Policy Commencement Date and is shown on your Policy Schedule.

We will send you a Policy Schedule outlining your accepted benefits, Sum Insured, Policy Commencement Date and each cover’s Expiry Date.

Do I need a medical check-up or blood test to be accepted?

No, however you may be asked some questions about your health and medical history.

Can I increase or decrease my cover after I've taken it out?

For life insurance

Yes. You can decrease your cover (subject to the minimum Sum Insured or premium requirements) at any time by contacting us. You can apply to increase your cover (up to the maximum amount allowed for your age) at any time. To increase your cover you may need to answer some additional health and lifestyle questions.

For income protection insurance

Yes. You can decrease your cover (subject to the minimum Sum Insured or premium requirements) at any time by contacting us. You can apply to increase your cover (up to the maximum amount, up to75% of your income to a maximum of $10,000* per month) at any time. To increase your cover you may need to answer some additional health and lifestyle questions.

Life insurance

What if I change my mind?

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