Our personal alert service is a medical alert that gives you help at the push of a button, any time of the day or night. In an emergency at home, you’ll be connected to our specialised response team, and they’ll organise the help you need.
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Personal alert features
Personal alert is monitored 24 hours a day, 365 days a year by our Grade A1 Monitoring Emergency Response Centre, the highest level of certification available.
If the operator is unable to hear you, they’ll assume it’s an emergency and will respond accordingly.
Personal alert is easy to self-install and comes with a 3-year warranty.
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Frequently asked questions
The manufacturer quotes 300m in the open air – it will be less inside a house. The monitoring centre will test the range when first setting up the unit.
The speaker can generally be heard in most areas of the house – depending on the type of house (e.g. units or homettes have a longer range) – remember if we don’t get any response we assume the worst and send an ambulance.
No the battery cannot be replaced. It requires a new pearl pendant.