Safe and secure
In an emergency, help is only the press of button away.
24/7 emergency help
Staffed by trained experts at our Australian Emergency Response Centre.
RAC membership included
Enjoy access to great benefits so you can make savings everyday.Personal alarm features
24/7 support
Personal alarm is monitored 24 hours a day, 365 days a year by our Grade A1 Monitoring Emergency Response Centre, the highest level of certification available.
Dedicated staff
Experienced operators will answer your call and get you the help you need. Depending on the nature of the emergency, they’ll quickly send emergency services and notify your nominated contacts, which could include your family, neighbours or friends.
For any emergency
We help you in any emergency - ambulance, fire or police, anytime day or night.
Discreet
The personal alarm system consists of a small counter-top unit and a lightweight, waterproof emergency pendant which can be worn around the home at all times – out in the garden, at night in bed or even in the bath and shower.
Easy to install and use
Simply press the help button on the pendant or unit to activate an emergency alarm. The button lights up to let you know your call for help is being sent. When you hear the operator, you can communicate with them by speaking to the base unit.
If the operator is unable to hear you, they’ll assume it’s an emergency and will respond accordingly.
Personal alarm is easy to self-install and comes with a 3-year warranty.
If the operator is unable to hear you, they’ll assume it’s an emergency and will respond accordingly.
Personal alarm is easy to self-install and comes with a 3-year warranty.
No need for a phone line
Personal alarm communicates to the monitoring centre with the 3G wireless network, so it by-passes the need for a telephone line.
Flexible payment options
We offer a range of flexible payment options including monthly, quarterly and annual direct debits. Plus there are no fixed term contracts.
You'll become an RAC member
When you purchase RAC's personal alarm system you'll automatically become an RAC member, with access to our full range of member benefits so you can make savings every day.
Giving back to members and the WA community
Discounts & special offers
As an RAC member, you get access to great benefits, like discounts on over 100 retail partners and RAC products & services.
Creating a better WA
By being a member, you support the work we do around road safety, the environment and mobility to create a better WA.Frequently asked questions
Can the personal alarm unit be sold without the monitoring and can I use another security provider?
No – The unit is pre- programmed to report to the RAC Security monitoring centre.
What range does the emergency pearl pendant have from the counter-top base unit?
The manufacturer quotes 300m in the open air – it will be less inside a house. The monitoring centre will test the range when first setting up the unit.
What is the range of voice activation in the home?
The speaker can generally be heard in most areas of the house – depending on the type of house (e.g. units or homettes have a longer range) – remember if we don’t get any response we assume the worst and send an ambulance.
If I am on the telephone and an incident occurs, can I activate the unit or pearl pendant?
Yes – the unit connects to our monitoring centre via a wireless sim card, so it completely by-passes the need for a telephone line and also works stand alone to the NBN.
Are the pearl pendants water-resistant and can I still shower and bath with them on?
Yes – Personal alarm pearl pendants are not only water-resistant but are also completely waterproof to IP67 Ratings, far exceeding the required specifications.
Are the unit's buttons visible at night or in the dark?
Yes – the personal alarm’s “Red Help” button is softly backlit to ensure it can be easily identified in the event of an emergency in low light or at night time.
If RAC sends an ambulance, is it at a cost to me?
Yes, only if transported. RAC does not pay for the ambulance transport. We recommend you have an ambulance membership or include in your health cover.
How can I tell if the personal alarm unit is still functional and ready to transmit a call for help at all times?
Personal alarm units automatically inform you, both audibly and visually, of any problem with the connection and advise of a pending communication failure.
If the mains power is disconnected, will my unit still operate?
Yes, the emergency device will still be fully operational on its back up battery for up to 3 days.
Can the battery in the pearl pendant be replaced?
No the battery cannot be replaced. It requires a new pearl pendant.
How long does the pearl pendant battery last?
Pearl batteries have an expected life of up to 6 years. A Pearl with a low battery cannot be “learnt into” a base unit.
What power surge and lightning protection does the unit have for reliability?
Personal alarm units have special internal power surge circuity, an integral earthed plug pack and inbuilt earth shunt facilities incorporated into the unit. This reduces and almost eliminates failures and damage from moderate power and lighting surges.
Will the unit interfere with a pacemaker or hearing aid?
There has been no evidence to suggest any interference with either pacemakers or hearing aids. The equipment complies with the relevant Australian Standards AS4607/AS2999 (Personal Response Systems).
What standards do the personal alarm units comply with?
The personal alarm units comply fully with the Australian Standards AS4607/AS2999 (Personal Response Systems) and are manufactured to the internationally recognised world’s quality standard ISO 9001, ensuring a high level of excellence in design and manufacture.
What warranty is provided for the unit?
The unit comes with a 3 year warranty.
