Our personal alert service gives you help at the push of a button, any time of the day or night. In an emergency at home, you’ll be connected to our specialised response team, and they’ll organise the help you need.
Personal alert features
Personal alert is monitored 24 hours a day, 365 days a year by our Grade A1 Monitoring Emergency Response Centre, the highest level of certification available.
Experienced operators will answer your call and get you the help you need. Depending on the nature of the emergency, they’ll quickly send emergency services and notify your nominated contacts, which could include your family, neighbours or friends.
We help you in any emergency - ambulance, fire or police, anytime day or night.
The personal alert system consists of a small counter-top unit and a lightweight, waterproof emergency pendant which can be worn around the home at all times – out in the garden, at night in bed or even in the bath and shower.
Simply press the help button on the pendant or unit to activate an emergency alarm. The button lights up to let you know your call for help is being sent. When you hear the operator, you can communicate with them by speaking to the base unit.
If the operator is unable to hear you, they’ll assume it’s an emergency and will respond accordingly.
Personal alert is easy to self-install and comes with a 3-year warranty.
Personal alert communicates to the monitoring centre with the 3G wireless network, so it by-passes the need for a telephone line.
We offer a range of flexible payment options including monthly, quarterly and annual direct debits. Plus there are no fixed term contracts.
If you're an RAC member you'll save with exclusive member rates. Choice of weekly, monthly or annual payment options with no lock-in monitoring contracts.
Frequently asked questions
No – The unit is pre- programmed to report to the RAC Security monitoring centre.
The manufacturer quotes 300m in the open air – it will be less inside a house. The monitoring centre will test the range when first setting up the unit.
The speaker can generally be heard in most areas of the house – depending on the type of house (e.g. units or homettes have a longer range) – remember if we don’t get any response we assume the worst and send an ambulance.
Yes – the unit connects to our monitoring centre via a wireless sim card, so it completely by-passes the need for a telephone line and also works stand alone to the NBN.
Yes – Personal alert pearl pendants are not only water-resistant but are also completely waterproof to IP67 Ratings, far exceeding the required specifications.
Yes – the personal alert’s “Red Help” button is softly backlit to ensure it can be easily identified in the event of an emergency in low light or at night time.
Yes, only if transported. RAC does not pay for the ambulance transport. We recommend you have an ambulance membership or include in your health cover.
Personal alert units automatically inform you, both audibly and visually, of any problem with the connection and advise of a pending communication failure.
Yes, the emergency device will still be fully operational on its back up battery for up to 3 days.
No the battery cannot be replaced. It requires a new pearl pendant.
Pearl batteries have an expected life of up to 6 years. A Pearl with a low battery cannot be “learnt into” a base unit.
Personal alert units have special internal power surge circuity, an integral earthed plug pack and inbuilt earth shunt facilities incorporated into the unit. This reduces and almost eliminates failures and damage from moderate power and lighting surges.
There has been no evidence to suggest any interference with either pacemakers or hearing aids. The equipment complies with the relevant Australian Standards AS4607/AS2999 (Personal Response Systems).
The personal alert units comply fully with the Australian Standards AS4607/AS2999 (Personal Response Systems) and are manufactured to the internationally recognised world’s quality standard ISO 9001, ensuring a high level of excellence in design and manufacture.
The unit comes with a 3 year warranty.