How can I pay my excess?
We may ask you to pay the excess directly to us, or to our repairer or supplier, or we may deduct it from any settlement we make to you. At the time of lodging your claim, we’ll let you know how and when to pay your excess.
More FAQs
What is an excess?
An excess is the amount that you’re required to pay when you make a claim. This is the amount you agreed to when you purchased your policy.
You can check your policy's excess amount online, on your schedule or in our Premium, Excess and Discount (PED) Guide.
Depending on your circumstances, you may need to pay more than one type of excess. We will tell you if any other excess applies based on your individual risk details and claim scenario.
Do I have to pay an excess when I make a claim?
It depends on the circumstances of the claim. When you lodge your claim we'll advise how and when your excess needs to be paid.
You may not have to contribute an excess towards your claim if we determine the incident was solely the fault of a third party (not the person in charge of your vehicle at the time of the incident) and you provide us with the third party’s name, vehicle registration number and contact details.
We will determine liability after we are in possession of all the relevant facts.
We may ask you to pay your excess directly to us, to our repairer/supplier or deduct it from any settlement we make to you.
Please refer to our Premium, Excess and Discount (PED) Guide for more information.
